Gifting Experience Account Manager

Apply Job Type Full-time Description Hello, we're Augeo – we are a global leader in enterprise-level engagement and loyalty platform technology, delivering compelling experiences and fostering meaningful connections for employees, consumers, members, and channel partners across many industries and verticals. We serve hundreds of clients, including 70+ Fortune 500 companies, representing millions of end users. We are thought leaders and disruptors who think differently and creatively, built by entrepreneurs, operators, and innovators. At Augeo, we're passionate about providing an inclusive workplace that values diversity and our sustainability initiatives. Everyone is welcome - our employees are comfortable bringing their authentic whole selves to work. Be you, reach your full potential. We work hard, we play hard and most importantly we care to our CORE about our teams, each other and we over communicate around everything…especially while we are all connected virtually. Summary We’re looking for a Gifting Experience Account Manager who brings together strong client instincts, thoughtful strategy, and disciplined follow-through. This role sits at the intersection of relationship management, creative problem solving, and operational execution . You’ll partner closely with clients to understand what they’re really trying to achieve; then translate that into gifting solutions that are not just products, but part of a broader, experience-driven strategy, often brought to life through onsite environments and immersive gifting activations. The right person is a strong listener first. Someone who can read between the lines, shape a clear point of view, and guide clients toward solutions that feel intentional, elevated, and well-executed. Just as important; you know how to take an idea and see it all the way through, managing details without losing sight of the bigger picture. What you’ll own Client partnership & strategy Build a deep understanding of each client’s brand, audience, and objectives Lead discovery conversations and guide clients toward clear, thoughtful gifting strategies Act as a trusted partner; someone clients rely on for both perspective and follow-through Present ideas confidently and clearly, both virtually and in person Strengthen relationships over time, contributing to long-term account growth Gifting strategy & execution Translate client needs into creative, experience-aligned gifting solutions Lead sourcing efforts across a wide range of products, including opportunities to support onsite experiential gifting environments (e.g., gifting suites, curated displays, or in-event moments) when part of the broader program Contribute to how gifting comes to life within a space; considering product mix, presentation, and overall guest experience where applicable Partner with internal teams and vendor network to develop cohesive, well-considered proposals that account for both creative vision and executional feasibility Guide clients through selection, pricing, and approvals with confidence and clarity Ensure the gifting component aligns to the larger experience or program it supports, whether standalone or integrated into an event Bring a point of view on product, trends, and creative direction; grounded in what will work for the client Project leadership & delivery Own projects from initial concept through final execution Manage timelines, budgets, and all moving pieces with a high level of organization Drive clear, proactive communication throughout the lifecycle Partner closely with vendors to ensure quality, accuracy, and on-time delivery Problem-solve in real time and navigate challenges with a calm, solutions-oriented approach What makes someone successful here You’re a strong listener; you ask the right questions and pick up on what’s not being said You bring a strategic lens, not just execution; you connect ideas back to client goals You’re able to take a concept and drive it through to completion with consistency and detail You’re comfortable managing multiple complex projects without losing organization or quality You show up with a polished, credible presence; clients trust you and feel confident in your guidance You balance creative thinking with disciplined execution You’re collaborative, adaptable, and motivated to figure things out What you’ll bring 6+ years in a client-facing role within gifting, promotional products, or a related space 2+ years leading gifting product programs end-to-end, from strategy and sourcing through execution Proven ability to manage budgets, vendors, and multiple concurrent projects Strong communication skills; clear, concise, and persuasive Highly organized with strong attention to detail Comfortable operating in a fast-moving environment with shifting priorities Natural curiosity and awareness of trends within gifting, product, and brand experience Additional details Travel approximately 20% (onsite programs, long days/light lifting) Participate in team brainstorms, department meetings, and industry events as needed Location Candidates must be based in one of the following states: California, Colorado, Florida, Georgia, Illinois, Kansas, Minnesota, Missouri, Nebraska, New York, Ohio, Oklahoma, South Carolina, Texas, Wisconsin. (If you are in KS or MN, we require employees to be in office part-time. If not in either state, this position has the capacity to be remote.) Benefits of joining team Augeo We offer Medical, Dental and Vision coverage with additional perks through third party vendors offering more virtual and in person care at your fingertips (must be in select locations) We offer paid Long-Term disability and Life Insurance HSA/FSA plans We offer varying voluntary benefits such as critical, hospital, pet coverage and much more Employee benefit education, campaigns and wellness opportunities 401k retirement matching and financial planning resources Education reimbursement Several EAP resources 13 paid holidays and PTO time Rewards, incentives and gamification for birthdays, Work-aversery's, professional and personal milestones, company involvement and kudos Employee referral bonuses Employee group opportunities Fun, casual and flexible working environment that embraces the hybrid workstyle Career growth opportunities Summer internship program Salary Description $65,000-$75,000