German-Speaking Technical Support Specialist

Job Title German-Speaking Technical Support Specialist Key Dates & Reference Interview Deadline: 19 February 2026 Training Start Date: 15 March 2026 ERF ID: 31911 Location & Work Model Primary Location: Athens – Piraeus Work Model: Remote (Greece-based) Work Schedule Work Hours: 09:00 – 21:00 Schedule: Monday to Friday (rotational within the time window) Salary & Growth Gross Monthly Salary: €1,300.00 Productivity Bonus: Up to 10% of gross salary , based on target achievement Salary Progression After 12 months of employment: Gross salary increases to €1,400.00 After 3 years of employment: Gross salary increases to €1,450.00 (Salary increases apply from the first available payroll cycle after eligibility is completed.) About the Role Are you ready to combine your technical expertise with customer service excellence for one of the worlds most trusted brands? Join as a German-Speaking Technical Support Specialist , where you will support end customers while working remotely from anywhere in Greece. This role offers stability, professional growth, and the opportunity to be part of a supportive, multicultural, and Great Place to Work®–certified environment. Key Responsibilities Deliver high-quality technical support to German-speaking customers via phone, email, and chat Diagnose and resolve technical issues efficiently, ensuring excellent customer satisfaction Maintain accurate documentation of customer interactions in the CRM system Escalate complex cases when required, ensuring timely resolution Build strong customer relationships through professionalism, empathy, and a solution-oriented mindset Collaborate with team members and supervisors to share knowledge and improve processes Ensure full compliance with data privacy regulations , company policies, and quality standards What Were Looking For Language Skills German: Fluent / Native (C1–C2) English: Intermediate level (B2) Profile Strong communication and active listening skills Customer-focused and problem-solving mindset Comfortable using technical tools, CRM systems, and troubleshooting software-related issues Team-oriented, adaptable, and open to continuous learning Training & Benefits Fully Paid Training: Comprehensive onboarding led by certified instructors Healthcare Coverage Employee Discounts Free Online Greek Language Courses Modern work environment with well-being initiatives Paid overtime and extra compensation for work on Greek public holidays Company-certified as a Great Place to Work® Relocation Package (for candidates outside Greece) Flight ticket within the EU 2 weeks of hotel accommodation Airport pickup Support with real estate agency fees Hiring Process Application Review Online Language Assessment (German & English) Client Interview Ready to Apply? Start your journey and build a long-term career where your skills are valued and your growth is supported. Apply now and secure your place for the March 2026 start date.