Mercier Consultancy is thrilled to announce an opening for a German Speaking Learner Support Representative in the E-Learning sector, based in Greece! In this role, you will play a crucial part in providing support to German-speaking learners navigating our online educational platform. Your expertise will help enhance the learning experience for students and ensure they receive the assistance they need to succeed.
This position is ideal for passionate individuals who are dedicated to education and have a genuine interest in supporting learners. If you possess strong communication skills and a commitment to helping others, we want to hear from you!
Responsibilities
Provide supportive assistance in German via email, chat, and phone for learners using our E-Learning platform
Help students with account management, course navigation, and technical issues
Document learner interactions and feedback accurately in our support system
Collaborate with educators and internal teams to resolve issues and enhance service delivery
Gather and analyze student feedback to improve user experience and educational offerings
Participate in training sessions to stay informed on course materials and platform updates
Fluency in German and English, both written and verbal
Experience in customer support or educational services is preferred
Excellent communication and interpersonal skills
Strong problem-solving abilities and attention to detail
A passionate and proactive approach to supporting learners
Ability to manage multiple inquiries in an online environment
Familiarity with e-learning platforms or technologies is a plus
Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
Private Health Insurance
2 Extra Salaries Per Year
Support In Finding Accommodation After Hotel
Fully Paid Training
Monthly Performance Bonus
Free Greek Course
And More...