German Speaking Customer Support Specialist – Remote role in Portugal

German Speaking Customer Support Specialist – Automotive Digital Services Job Overview We are seeking a customer-oriented German Speaking Customer Support Specialist to join an exciting Automotive Digital Services project for a globally recognized automotive brand known for innovation and quality. In this role, you will assist customers with premium automotive software, applications, and digital services, ensuring a warm, efficient, and solution-oriented brand experience. This position offers the flexibility of a full-time, 100% remote setup from anywhere within Portugal. Location & Work Mode Country: Portugal Work Mode: Work From Home (Full-time remote position based anywhere nationwide in Portugal). Your Role & Responsibilities Respond efficiently to customer inquiries through phone, chat, and email channels, delivering top-tier service. Assist customers with questions regarding automotive software and integrated digital products, performing basic troubleshooting to resolve technical or account issues. Maintain clear, accurate, and comprehensive documentation of all customer interactions, troubleshooting steps, and resolutions within the CRM system. Stay continuously updated on the brand's latest digital service updates, corporate policies, and promotional offers. Collaborate with internal teams to share user insights and continuously optimize the overall customer experience. Consistently meet or exceed targeted operational, quality, and performance goals. Your Qualifications Language Proficiency: Native or fluent German (C1-C2 level) paired with good operational English skills. Core Competencies: Strong communication, interpersonal, and active listening skills with a proactive, customer-focused mindset. Aptitude: A genuine interest in the automotive sector and innovative digital solutions, with a natural ability to troubleshoot problems. Organization: High attention to detail and strong organizational skills, with the ability to thrive in a fast-paced environment. Experience (Preferred): Prior experience in a customer service or support role is preferred; experience handling CRM platforms is a distinct plus. Shifts & Working Hours Schedule: Full-time hours, operating on standard rotational schedules tailored to project demands. Salary, Bonuses & Benefits Base Salary: €1,030 Gross x 14 months per year. Complexity Bonus: €80 per month (paid across 11 months of the year). Meal Allowance: €7.23 per working day. Training: Comprehensive, fully paid initial training and structured onboarding. Career Growth: Exposure to innovative digital solutions in the automotive sector with long-term development tracks inside a dynamic, global organization. Relocation Support Availability: This position is open to local candidates only who are already based inside Portugal; relocation packages from abroad are not provided.