German speaking Customer Success Manager

German speaking Customer Success Manager Join us in helping customers get real value from the technology they rely on every day. 📍 Oslo – Hamburg – Hannover - Düsseldorf Hybrid In Fotoware, we enable people and organizations to do more with their content. Join us in helping customers get real value from the technology they rely on every day. 👋 About Fotoware Fotoware is a Norwegian software company that develops and delivers advanced and innovative Digital Asset Management (DAM) solutions to customers in 40 countries worldwide. We are proud to work with some of the world’s leading brands and organizations, such as the Financial Times, Rijksmuseum, Breitling, London Metropolitan Police, and many more. 🧠 What you’ll work on As our Customer Success Manager, you will play a critical role in ensuring our customers continue to succeed, grow, and get maximum value from our solutions, with a primary focus on the DACH region. You will own and grow a portfolio of customers, acting as a trusted advisor who combines commercial insight with technical understanding . This role is ideal for someone who enjoys combining relationship building, technical understanding, and commercial responsibility . Your responsibilities include: Trusted Parter and Advisor: Build strong trust, rapport, and long‑term relationships with customers ensuring that they drive more value from our solutions and adopt new offerings Portfolio growth: Drive ARR growth within the existing customer base by identifying and leading opportunities to expand product usage and increase overall customer value through upsell Sales metrics & forecasting: Identify areas for improvement to meet sales quotas, forecast and improve NRR Technical expertise: Develop a solid understanding of Fotoware’s DAM solutions and customer workflows Use your technical acumen to understand customer needs, discuss use cases, and position solutions effectively Perform your own demos of our solutions, tailored on customer’s use cases Collaborate closely with sales engineers, product, and support teams when deeper technical expertise is required Deal shaping: Negotiate pricing, rebates, and uplift at renewal Drive one-to-many activities Run webinar, record videos, facilitate customer workshops, organize user forum events Change management Lead strategic change management processes at customers, challenging the daily norms and driving adoption of new cloud solutions Cross‑functional collaboration: Work closely with internal teams to deliver high‑quality, customer‑focused solutions and ensure long‑term success 🎯 What we’re looking for We are looking for a customer centric, structured and self-driven Customer Success Manager who thrives in a high-pace environment and enjoys working with many customers. You recognize yourself in the following: Proactive & self‑driven: You take ownership, manage your time effectively, and handle multiple priorities with confidence Growth mindset: You are eager to learn, grow, and embrace new challenges, both professionally and personally Gets inspired by complexity: You can tackle complex challenges, manage a large customer portfolio, and navigate multiple stakeholders without losing oversight Strategic: You think long‑term, able to keep a bird eye view on the bigger picture Strong communicator & negotiator: You communicate clearly and professionally in an international environment and are confident in negotiations Outgoing & social: you are comfortable in acting as an ambassador for our brand, driving your own customer success activities and building a presence online Must‑have: Fluent or native German and fluent English (written and spoken) Experience from B2B SaaS, software, or complex technology environments Strong communication and negotiation skills in an international environment Experience managing long‑term customer relationships Proven results in growing NRR Ability to understand technical solutions and translate them into customer value Self‑driven, structured, and comfortable managing priorities across a broad customer portfolio Experience driving one-to-many customer success activities Nice‑to‑have: 5+ years’ experience in Customer Success, pre-sales or technical B2B sales 🤝 How we work at Fotoware High‑trust environment with real ownership and autonomy Working with solution selling in a team of techies Close collaboration across sales, marketing, product, and services is part of everyday work 💙 Why join us An inclusive workplace which values flexible workstyles, work hours and diversity Fotoware share of women are 46% and our internal survey results score 4,7 of 5 A key role in a company with more than 30 years of experience in helping thousands of customers globally to manage their digital media files and workflows An international environment filled with possibilities for personal and professional growth A company certified as Great Place to Work and awarded Norway's Best Workplace in 2020, 2021 and 2022. We were also awarded one of Europe’s Best Workplaces in 2020 and 2021 Travel insurance and private health insurance that includes free physiotherapy and psychological treatment We prefer physical presence but offer flexibility with remote work options. 🌱 Our values To succeed at Fotoware, you should identify with our values: Responsible · Caring · Innovative · Passionate These values shape how we work together — and how we build technology that makes a difference. “What surprised me most was how much trust you’re given — and how willing people are to help you succeed.” — Fotoware employee 📬 Ready to apply? Fotoware is a place where you will have opportunities to shape your own role, work independently, and share your expertise with the rest of our company. If this role aligns with both your experience and your personality, we’d love to hear from you as soon as possible! Company Culture: At Fotoware, we believe in challenging norms in the market and embracing big, bold goals. Our culture is built on four core values: Responsible, Passionate, Caring, and Innovative. We take ownership of our work, deliver on our promises, and support each other in achieving our goals. We foster an inclusive workplace that values diversity and encourages everyone to bring their best selves to work. Our team is made up of technology enthusiasts who love empowering our users and making each other great. Our leadership team places a strong emphasis on trust and empowerment, allowing employees to explore new ideas and take initiative. For more information about Fotoware visit: Fotoware.com Team Commercial Department Locations Oslo, Germany, Baden, Switzerland About Fotoware Fotoware is a Norwegian software company with more than 30 years of experience developing Digital Asset Management (DAM) platforms. We support organizations that manage large volumes of visual content, making it easy to organize, reuse, and govern digital assets across teams and systems. We operate in environments where reliability, security, and trust are essential. But our mission goes beyond efficiency. Fotoware contributes to a safer and more responsible digital world by supporting content authenticity, rights management, and trustworthy workflows, helping organizations ensure that content is original, traceable, and used with the right permissions. Today, we work with around 800 customers across Scandinavia, the UK, the DACH region, and beyond. Our growth has been strengthened through strategic expansion, including the acquisition of Picturepark in 2022, which added new capabilities and a presence in Switzerland. www.fotoware.com and www.fotoware.com/blog Founded in 1997