German Speaking Customer Service for Manufacturing industry -Remote in Greece

Patrique Mercier Recruitment FR is excited to announce a fantastic opportunity for a German Speaking Customer Service Representative in the Manufacturing industry. This role is ideal for individuals who are skilled communicators and are looking to be part of a dynamic team that values customer relations and efficient service delivery in a fast-paced environment. Responsibilities Provide exceptional customer service to German-speaking clients in the manufacturing sector via phone, email, and chat. Assist customers with inquiries regarding product specifications, orders, and delivery status. Handle customer complaints and resolve issues effectively to ensure customer satisfaction. Collaborate with internal departments such as sales and logistics to provide accurate information and support to clients. Maintain detailed knowledge of company products, processes, and policies to serve customers effectively. Document customer interactions and ensure accurate information retrieval for future reference. Promote and educate customers on new products and services. Fluency in German and English, both written and spoken. Previous experience in customer service, preferably within the manufacturing industry. Excellent communication and interpersonal skills. Strong problem-solving abilities with a focus on customer satisfaction. Proficient in customer service software and Microsoft Office applications. Detail-oriented with strong organizational and time management skills. A proactive approach to work and a desire to contribute to team success. Private Health Insurance Training & Development Performance Bonus 2 Extra Salaries Per Year Fully Paid Training Fully Paid Relocation Package ( flight, transfer and hotel ) Free Greek Lessons, discounts and other perks