German Speaking Customer Service for Biotechnology industry -Remote in Greece

Patrique Mercier Recruitment FR is pleased to announce an opening for a German Speaking Customer Service Representative in the Biotechnology industry. This role is targeted at individuals who have a strong background in customer service and an interest in the life sciences, providing an opportunity to contribute to a dynamic and innovative sector. Responsibilities Deliver exceptional customer service to German-speaking clients in the biotechnology sector via phone, email, and chat. Assist customers with inquiries related to biotechnological products, services, and technical support. Provide product information, facilitate orders, and handle returns and exchanges professionally. Resolve customer complaints efficiently while ensuring a high level of customer satisfaction. Maintain up-to-date knowledge of the company’s products, services, and industry standards. Document customer interactions accurately and contribute to ongoing improvement initiatives. Collaborate with sales and research teams to ensure customers receive timely and accurate information. Fluency in German and English, both written and spoken. Previous experience in customer service, preferably in the biotechnology or pharmaceutical industry. Excellent communication and interpersonal skills. Strong problem-solving abilities and a customer-focused mindset. Familiarity with biotechnology products is a plus. Proficiency in customer service software and Microsoft Office applications. Detail-oriented with strong organizational skills and the ability to manage multiple tasks simultaneously. Private Health Insurance Training & Development Performance Bonus 2 Extra Salaries Per Year Fully Paid Training Fully Paid Relocation Package ( flight, transfer and hotel ) Free Greek Lessons, discounts and other perks