German-speaking Customer Service Expert (Cruise Lines) CNX WAH

German-speaking Customer Service Expert (Cruise Lines) CNX WAH Workster supports a leading BPO player in the industry in their pursuit to increase their German-speaking Customer Service Team for a leading Cruise Line company worldwide. They are as the leader in Europe, South America, the Gulf region and Southern Africa, and the fastest-growing global cruise brand with a strong presence in the Caribbean, North America and the Far East markets. They are dedicated to making each of our cruises a voyage of discovery and unforgettable emotions for every guest, and offer an enriching, immersive and safe cruise experience. Your Role Taking Inbound calls Sell cruises packages Cross-Sell or Upsell cruises packages and associated products Customer support for post-booking and booking management Support travel agents with bookings and booking management Support customer with information about a range of questions like destination, boats, documentations, prices etc. Your Qualifications C1 level of German Good English skills (B2) Based in Lisbon or willing to relocate previous CS / BPO experience is an advantage good PC skills fast decision-maker, with positive outlook be available to work flexible hours and days The Offer Competitive base salary and benefits Work fully remote from anywhere in Portugal Private health insurance Great Schedule – Monday to Friday: 08:00h – 18:00h, Saturday and Sunday 08:00h – 17:00h Enrich your CV by working for a major worldwide brand Multicultural Team