German Customer Service Agent for Booking.com - Remote

Our client, a global leader in customer experience solutions, is partnering with Booking.com, one of the world's largest online travel platforms. We are looking for a German-Speaking Travel Customer Service Agent to join their team in Athens, remotely. In this role, you'll support travelers and accommodation partners worldwide, ensuring smooth booking experiences and excellent service. Key Responsibilities Handle incoming customer and partner queries via phone, email, and chat in both German and English Assist with reservations, cancellations, modifications, and general travel-related issues Provide guidance on platform tools, policies, and procedures Log all interactions in the CRM system, ensuring accuracy and follow-up Identify issues, resolve them quickly, and escalate when necessary Maintain professionalism and empathy, particularly in stressful situations Consistently meet service quality and customer satisfaction goals