German B2B Travel Agent - Berlin

German B2B Travel Agent - Berlin DUTIES AND RESPONSIBILITIES: Provide high-quality travel support to customers via chat, phone, and email Manage hotel, flight, rail, and car bookings accurately and efficiently Analyse customer needs, urgency, and travel preferences to deliver suitable travel solutions Support users with self-service functionality on the client’s platform and mobile application Maintain extensive supplier, destination, and travel system knowledge Handle complex itineraries, ticketing, reissues, cancellations, EMD/MCO issuance, and PNR management Ensure compliance with company travel policies, customer procedures, and global travel regulations Collaborate closely with internal stakeholders to resolve travel-related issues and improve customer experience Participate in team meetings, product updates, and supplier/travel industry training sessions Provide operational feedback to internal teams regarding customer experience and process improvements Maintain performance standards, attendance, SLA targets, and operational KPIs within a fast-paced travel support environment. REQUIREMENTS: Native/fluent in German, both oral and written. Fluent in English (B2 or higher) Previous experience managing bookings for corporate and leisure travel clients within a Business Travel environment Previous experience with using Sabre, Amadeus or Galileo GDS modules, including ticketing, reissues, cancellations, EMD/MCO issuance, and PNR management Strong knowledge of complex itineraries, air fares, fare construction, negotiated fares, and route deals Experience with ARC and BSP market booking practices Understanding of travel industry regulations and global compliance requirements Experience with NDC, low-cost carriers, and third-party aggregators considered an advantage Strong customer service and communication abilities Ability to multitask and manage urgent travel-related requests effectively Comfortable working in fast-paced international travel support environment Working schedule: shift rotation, Monday to Friday from 07 AM – 07 PM. Days off: Saturday & Sunday; Bank holidays. BENEFITS: Opportunity to join a fast-growing international AI-powered travel technology company Hybrid working model Comprehensive healthcare, insurance, and wellbeing support Retirement savings and equity participation opportunities Flexible time off and parental leave benefits Travel-related perks and commuting support Collaborative international work environment with modern office facilities Professional development opportunities within a high-growth technology environment Department German Role - Germany Locations Berlin Remote status Hybrid About PlanetJobs We connect talented professionals with international job opportunities. Our team provides expert support in job search, visa processes, accommodation, and relocation to ensure a smooth transition abroad. Our mission is to help candidates succeed globally. Founded in 2024 Coworkers +10