General Virtual Assistant (Work From Home)

Job Description This is a remote position. As a General Virtual Assistant , you’ll play a key role in supporting clients, maintaining smooth operations, and helping drive business success. This role is ideal for individuals who are proactive, detail-oriented, and eager to take on meaningful work. Your responsibilities include: Client Support & Communication Deliver excellent customer support across phone, email, and written communication Manage client interactions professionally and efficiently Handle inbound/outbound calls, follow-ups, and inquiries Administrative Operations Perform essential administrative tasks such as A/R, A/P, work order processing, compliance, notices, lease renewals, and document preparation Manage inboxes, calendars, files, and other organizational tasks Ensure all tasks are completed with accuracy, efficiency, and attention to detail Marketing & Social Media Assist with basic marketing initiatives Support social media management activities, such as scheduling posts, sourcing content, and monitoring engagement Process Compliance & Continuous Improvement Follow client-specific Standard Operating Procedures (SOPs) consistently Stay updated on changes to procedures and company guidelines Ensure all work aligns with VirtuallyinCredible’s quality standards and core values Reporting & Coordination Provide accurate data, updates, and regular reports to the leadership team Collaborate with teammates and departments as needed Perform additional tasks assigned from time to time, demonstrating adaptability and initiative Requirements We’re seeking someone who not only has strong skills but also embodies professionalism, reliability, and a passion for helping clients succeed. Qualifications Strong English communication skills (spoken and written) Clear and neutral/ American accent Willing to undergo background checking Ability to work independently in a quiet, dedicated home office environment Willing to work the graveyard shift to serve US-based clients Reliable internet connection (minimum 10 Mbps) with a backup Stable electricity with appropriate power backup Technical Requirements RAM: 8 GB to 16 GB or higher Processor: Intel Core i5 8th generation or higher, AMD Ryzen 5 or higher , or an equivalent processor Operating System: Windows 10 or higher, macOS (Ventura, Sonoma, Sequoia, Tahoe)