Frontline Intake Specialist

JOB DUCK IS HIRING A FRONTLINE INTAKE SPECIALIST

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification for 4 years!

Role Overview

As a Frontline Intake Specialist at Job Duck, you will serve as the first point of contact for individuals reaching out during emotionally sensitive and often time-critical moments. This role is centered on listening carefully, providing clarity, and confidently guiding prospective clients toward the right next steps. Your daily work directly shapes the client experience and supports the overall efficiency of the practice by ensuring every inquiry is handled with care, accuracy, and follow-through. You will balance meaningful human interaction with structured administrative work, making this role ideal for someone who thrives in fast-paced, people-facing environments. Success in this role comes from empathy, attention to detail, and the ability to stay calm and organized while managing multiple conversations and priorities.

Schedule:

Monday to Friday from 8:30 AM to 5:30 PM EST (USA)

Your Responsibilities Will Include but Are Not Limited To:

• Contributing to overall operational efficiency by reducing workload for other team members
• Answering inbound calls, texts, and digital inquiries in a professional and empathetic manner
• Guiding prospective clients through available services and assist with booking consultations
• Converting qualified inquiries into scheduled consultations without a sales-driven approach
• Maintaining timely and consistent follow-up on all inquiries to ensure no opportunities are missed
• Accurately logging all communications and activities within the CRM
• Supporting two to three assigned administrative workflows during non-call time

What We’re Looking For:

• Minimum 1 year of experience in law firm intake, legal sales, medical or healthcare-related sales, or other high-trust, consultative sales roles
• Demonstrated sales experience as a primary responsibility, including converting prospects into appointments, consultations, or closed deals
• Experience working in KPI-driven or performance-based environments with measurable sales targets and outcomes
• Proven experience using CRM systems to manage leads, track pipeline activity, document interactions, and ensure timely follow-ups
• Strong verbal and written communication skills in English and Spanish
• Ability to build rapport and trust quickly with prospective clients, particularly in sensitive or high-stress situations
• Highly empathetic, composed, and professional communicator with strong interpersonal skills
• Experience with consultative, relationship-based selling approaches
• Strong objection-handling and persuasion skills
• Comfortable discussing pricing, asking for commitment, and collecting payments
• Highly organized with strong attention to detail, accuracy, and consistent follow-through
• Ability to work independently while adhering to established processes, workflows, and scripts
• Adaptable and able to think on your feet while managing frequent interruptions and shifting priorities
• Ethical, boundary-aware, and professional in all client interactions

What’s In It for You?

• Monthly compensation starting from 1142 USD to 1220 USD
• Paid time off.
• Referral bonuses.
• 100% Remote, Full-Time, Long-Term Career Opportunity.
• Parental leave.
• Opportunities for professional development and training
• Dedicated support from our team.
• A chance to work with clients who share our values.

Ready to dive in? Apply now and make sure to follow all the instructions!

DISCLAIMER: Every candidate must pass each step in our application process to become part of our team. Ensure you have all the required documentation ready to streamline your application process.