Front Office Phone Receptionist (Remote)
Emma of Torre.aiPosted 3 days ago
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I’m helping Smith.ai find a top candidate to join their team part-time for the role of Front Office Phone Receptionist (Remote) . You'll empower diverse businesses by delivering essential, flexible remote support. Compensation: USD 15 - 16/hour Location: Remote: United States Mission of Smith.ai: "Smith.ai combines live agents and AI to provide superior virtual receptionist and intake services to small businesses." What makes you a strong candidate: You are a novice in Customer reception, Call handling. English - Fully fluent Responsibilities and more: Role: Virtual Receptionist. Responsibilities: - Answering incoming calls. - Taking messages. - Scheduling appointments. - Processing payments. - Transferring calls. - Following instructions for each business. This is similar to front desk work, but remote. Pay: - $15/hr – English calls. - $16/hr – Spanish + English calls. This is a W2 employee role. Benefits: - Benefits begin at 30+ hours/week. - The company promotes from within. - Raises are possible through performance reviews. Schedule: - You set a consistent weekly availability within these windows: Monday–Friday 6am-5pm PT. - Minimum 25 hours/week. - Maximum 40 hours/week (some weeks you can do overtime). - At least 5 hours on Mondays required. - Usually 2 days off. - Schedules can be structured in different ways: 4 longer days, 6 shorter days, split shifts are allowed. - You can also pick up extra hours anytime without changing your set schedule. Equipment Required: - Computer with 8GB RAM minimum. - Reliable internet. - USB headset. - Chromebooks are not compatible. Requirements: - 35 WPM minimum typing speed. - Ability to listen to callers while reading instructions. - Authorized to work in the United States. - Must pass a background check. Helpful but not required: - Customer service experience. - Call center or receptionist experience. Soft skills that matter most: - Active listening. - Critical thinking. - Friendly phone presence. - Basically: be the kind of person you would want answering the phone when you call a business. Hiring Process: - Everything is online. - Assessments (3 stages). - Short recorded video interview (:10 minutes). - Live Zoom interview (:30–45 minutes). - We receive a lot of applications, which is why the assessment stages exist. - Not passing an early stage does not mean the company is a scam, it just means the role was not the best fit. Location Restrictions: - Available in all U.S. states except: CA, NY, NJ, CT, WA, HI, Portland/Metro Area (OR), Chicago (IL). - Restricted for English-only: AZ, ME, RI, CO (you can still apply if bilingual). Your potential leader(s): Aranza Lopez Acosta - VR Hiring Operations Lead