Title: Freshworks / Freshservice ITSM Administrator
Location: Remote (Canada)
Employment Type: Contract
About the Role
We are hiring a Freshservice (Freshworks) ITSM Administrator to manage and optimise the IT Service Management platform. This role will play a key part in ensuring efficient IT service delivery, automation, and alignment with ITIL best practices.
Key Responsibilities
Required Skills & Experience
Preferred
Transparency & Compliance Statements
• Vacancy status: This role is for an existing vacancy.
• AI use: We do not use artificial intelligence to screen, assess, or select applicants.
• Compensation transparency: Estimated pay range included above to comply with Ontario ESA.
• Post-interview notification: Interviewed candidates will be informed of hiring decisions within 45 days.
Our commitment to DEI
We are an equal opportunity employer and encourage applications from all individuals, including persons with disabilities, Indigenous peoples, racialized individuals, women, LGBTQ2+ community members, and others.
Record-Keeping & Legal
• Public job postings and application forms will be retained for three years as required under ESA regulations.
Apply now! We’re hiring urgently, so early submissions are encouraged!
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