Type of position:
Full-time position / Remote
Key Language
:
Native level of French
Sector
:
Customer Service / Sales
About our
Client:
Are you a passionate for Customer Service? Would you like to work for a company that is leader in hotel Industry? This company provides its clients with services, systems and products while ensuring its top quality! If you speak native French and you would like to work in Lisbon, reach out to us!
The Offer:
Assure mediation between hotels and suppliers
Assist customer by the telephone, email and other channels in a genuine manner.
Offer assistance on purchases and products catalog
Be an active listener. Show yourself always available to understand and ask clear questions to help the customer.
Identify, study and propose the best solution to help the customer
Provide good customer service, making sure the customer is always happy once the interaction is finished.
Gather all relevant information into the system and always make sure you deliver a high level of service.
Requirements:
Excellent communication skills in French and fluency in English
Experience in customer support and working with a CRM is a plus
Genuine care giver. Able to multi-task, proactive and good with time management
Comfortable with phone calls, email writing and social media
Benefits
:
Salary package with performance bonuses
Accommodation provided for a special fee
Relocation flight reimbursement
Initial training, and continuous learning opportunities
Rotative shift from Monday to Sunday 40h per week
Team building activities
Great office space with plenty of restaurants and shops nearby & a coffee and chatting area
Round-trip tickets paid by the company 1 time per year
The Process:
Submit your application and dont forget to send an updated CV
Get a call by our Recruitment Specialist
Start your interview process
Get selected
Start your journey!