Founding Product / Customer Operator

About Skyler Labs

Skyler Labs is the company behind Skyler ONE, an AI sales-meeting-prep platform that lets a sales rep know before they go — per-meeting briefs, prospect research, branded decks, and follow-ups, delivered conversationally.

What makes us different, and it matters for this role: we already run on an AI-native agentic operating system. AI agents — Claude, ChatGPT, MyCL, coding agents — develop features, run QA, and execute operations every day, through a governed loop that ships semi-autonomously. This is not a "we're exploring AI" company. The system exists and runs.

This is not a job to "introduce AI." It's a job to point a working build engine at what real users actually need. If you operate agents to research and synthesize, and you love being close to customers, keep reading.

The role

You'll own the loop between what real users need and what our agentic build engine produces — so Skyler ONE evolves on customer truth, not guesswork. The seat ramps as our user base grows.

What you'll do

• Own the customer relationship for early Skyler ONE users: onboarding, support themes, churn reasons, feature pull.

• Run the product feedback loop — turn user signal into prioritized, evidence-backed scope that feeds the build roadmap.

• Own onboarding-to-activation: get a new seller to value fast.

• Partner with Growth on messaging-truth and with Ops on turning feedback into shipped features.

What we're looking for

• Founding-PM / product-operator instincts; you love talking to users and synthesizing signal.

• You operate agents to research, synthesize feedback, and draft scope — same agent-native bar as every role here.

• Ruthless prioritization: every build request ties to a real user signal.

Bonus

• Sales-domain empathy (our user is a rep about to walk into a meeting).

• Light data/SQL to read product usage yourself.

Location & team

Remote, but preference is for candidates to be based in New York, Sweden or Dubai for overlapping working hours. Small team, founder-led, fast.

Apply

• Email [email protected] with a short note. We'd love one thing in your application: a time you killed a feature idea — your own or someone else's — because the user signal said no.