Forward Deployed Engineer - Barcelona

Forward Deployed Engineer - Barcelona Shape the future of debt collection with us! Murphy AI is a next-generation debt collection platform powered by artificial intelligence , designed to optimize recovery rates while maintaining respectful and personalized communication. Our advanced automation streamlines the process of collecting overdue invoices for businesses, providing a seamless and effective solution . At Murphy AI, we’re tackling one of the toughest challenges in fintech: making debt recovery more efficient, autonomous and scalable. Our AI-powered agents adapt instantly, engaging with debtors across channels like voice, email and sms to maximize results while preserving trust. By combining advanced artificial intelligence with powerful automation, we’re setting a new standard for how businesses recover payments . As a fast-growing startup that has already made an impact within less than a year in the market, we are building a talented team to scale our operations and drive our vision forward 🌟 💼 About the Role We are looking for a Forward Deployed Engineer to ensure that Murphy’s product is correctly configured, technically robust, and fully aligned with each client’s operational needs. You will act as the product expert in client engagements, translating business requirements into structured system configurations — from data imports and exports to agent logic and communication flows — while continuously optimizing performance through iteration and analysis. Working closely with Deployment Strategists, Product, and Engineering, you will ensure that every deployment is technically sound, clearly understood by the client, and capable of delivering measurable results. This is not a support role. It is a high-ownership, client-facing technical position at the intersection of product, systems, and real-world AI performance. 📝 Responsibilities Deliver technically robust client configurations Ensure every deployment is technically correct, properly scoped, and aligned with agreed requirements before going live. Own configuration quality end-to-end — no silent workarounds, no fragile setups. Optimize agent performance through structured iteration Continuously analyze performance metrics and improve voice agent and communication flows. Use data to identify patterns, diagnose issues, and implement measurable improvements. Act as the technical counterpart to clients Participate in client meetings as the product and systems expert. Clearly explain architecture, constraints, trade-offs, and product capabilities. Set expectations without overpromising. Provide structured product feedback Identify when challenges stem from configuration vs. product gaps. Raise structured product requests with clear context, impact, and proposed direction. Collaborate with Product and Engineering to improve the platform. Design scalable, reusable solutions Ensure configurations are maintainable and scalable across clients. Avoid one-off solutions that create downstream technical debt. 📚 Requirements Strong client-facing technical presence Comfortable engaging in operational and technical discussions with clients. Able to explain complex systems clearly and manage expectations confidently. Deep product and systems understanding Ability to reason end-to-end about data flows, architecture, dependencies, and system behavior. Thinks structurally, not reactively. Structured problem-solving mindset Breaks down complex issues into root causes and scalable solutions. Designs structured configurations rather than quick patches. Analytical and performance-driven thinking Comfortable working with KPIs, performance metrics, and iteration cycles. Uses data to guide improvements, not intuition alone. Product collaboration discipline Understands when to escalate and how to raise structured product feedback. Contributes to product evolution rather than endlessly working around limitations. Extreme ownership of configuration quality Holds a high bar for technical correctness and long-term maintainability. Takes responsibility for outcomes, not just tasks. 🤝 What we offer 💰 Salary : €40.000–€75.000 gross/year. We aim to pay fairly and competitively based on skills, experience, and impact. For exceptional candidates, we’re open to discussing compensation outside of this range. 📈 Stock options : Because we all build Murphy together – you'll own a piece of what we’re creating. 🧩 Impact : Be part of our startup journey from day one, playing a key role in our growth and building something meaningful from the ground up. 📚 Learning : Continuous development through trainings, knowledge-sharing, and exposure to other top-tier startups in our ecosystem. 🍱 Healthy meals : No more boring tupperware – enjoy daily meals with Nora Foods & Kombo . We cover 50% of each order! 💳 Cobee card : Flexible compensation for transport and restaurants , so you can make the most of your net salary. 🚴‍♂️ Ride into work: Forget traffic jams – hop on your Panot e-bike and cruise to the office! We cover 50% of your subscription. 🛜 Hybrid & Flexible : Our default setup is hybrid – 3 days a week at our office in Poblenou, surrounded by a thriving tech scene, and 2 days of remote work. But if there’s one thing that defines us, it’s flexibility: we trust you to organize your time and space in the way that helps you do your best work.ç 📚 Our Process We believe that hiring is a two-way street: while we get to know you, you also deserve the chance to understand who we are, how we work, and what makes Murphy AI special. Here’s what you can expect: 1️⃣ First Interview – Getting to Know You A conversation with a future teammate who’s excited to find a new colleague. We’ll talk about your story, what drives you, and what you’re looking for next—no trick questions, just a genuine exchange. 2️⃣ Second Interview – Deep Dive You’ll meet the Hiring Manager and potentially another team member. This is a more technical discussion where we explore your skills in detail, walk through real scenarios, and answer any questions you might have about the role. 3️⃣ Tech Assessment or Business Case A practical exercise to see how you approach challenges similar to those you’d tackle at Murphy. You’ll have time to reflect and showcase your thinking—no rush, no surprises. 4️⃣ Coffee at the Office with the Founders Finally, you’ll join us in our Barcelona office for a relaxed coffee with the founders and the Hiring Manager. It’s the perfect opportunity to experience our culture firsthand and meet more of the team who could soon be your colleagues. 👉 To learn more about how we hire and what to expect at every step, feel free to explore our Hiring Guide ! 👉 We are committed to building a diverse, inclusive, and equitable workplace where everyone, regardless of background, identity, or experience, feels valued and empowered to thrive. We believe that different perspectives drive innovation and success, and we actively foster an environment where all voices are heard and respected. Department Engagement Locations Murphy HQ - Barcelona, London Remote status Hybrid About Murphy AI Founded in 2024 in Barcelona by Borja and Marc , Murphy AI was born to address a pressing real-world problem: recovering payments from defaulting clients. The idea stemmed from Borja's firsthand experience as a CFO struggling with inefficient debt collection processes in his previous ventures. Partnering with Marc, a passionate CTO eager to bring his own product vision to life, the duo set out on a mission. From the start, they shared an unwavering obsession: to solve a real problem and redefine how businesses recover unpaid debts. Founded in 2024 Coworkers +40