(fluent English) SaaS Project Manager (Global, remote)

Who are we?

SupportYourApp is an international Intelligent Support-as-a-Service company that has been providing business process outsourcing services to other IT companies around the globe (technical and customer support, services to improve customer experience) for the past 15 years. We have 1300+ people in our international community.

We operate globally, supporting clients in 60 languages, partnering with industry leaders like MasterCard, Calm and MacPaw. With international hubs and coworking spaces around the world, we also develop innovative products like Quidget and improve the customer experience every single day.

About the role:

We’re looking for a Project Manager to lead client implementations and ensure projects are delivered successfully from kickoff to adoption. In this role, you'll work closely with clients and internal teams, manage stakeholder relationships and drive initiatives that help customers achieve their goals. You'll play a key role in coordinating projects, improving processes, and ensuring clients receive ongoing value from our solution.

Excited? Let’s see what it takes 💛

What you will do:

• Manage implementation projects and coordinate delivery between clients and internal teams;
• Gather business, functional and technical requirements and collaborate with the Integrations department to ensure successful execution;
• Facilitate workshops and guide clients on transformation and operational best practices;
• Partner with clients to develop strategies that drive long-term adoption, success and satisfaction;
• Build and maintain strong relationships with key stakeholders through regular communication and follow-ups;
• Monitor client activity and operations to ensure projects remain on track and objectives are met;
• Identify opportunities for process improvements and help clients maximize the value of the platform;
• Deliver ocasional training sessions and support key users in adopting and effectively using the solution;

What you need to succeed in this role:

• Excellent English communication skills (C1 for both spoken and written), with the ability to present complex ideas clearly to both technical and non-technical audiences;
• 3+ years of project management experience within a software, implementation or consulting environment;
• Expert knowledge of Microsoft Office tools, particularly Excel, PowerPoint and Word;
• Strong organizational skills, attention to detail and the ability to manage multiple priorities effectively;
• Ability to adapt and to work within an international environment;
• A proactive, solution-oriented mindset with a passion for solving problems and driving projects forward;
• The ability to quickly learn new concepts, technologies, and business processes;
• A collaborative approach and the ability to build strong relationships with clients, stakeholders, and cross-functional teams;
• Adaptability and comfort working in a fast-paced, international environment;
• A desire to continuously learn, develop new skills and embrace feedback;
• A passion for start-ups, entrepreneurship, digital and new technologies;
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload);

Benefits:

• This is a full-time position with a fixed schedule: Monday–Friday, from 9 AM–5 PM EDT;
• Opportunity to cooperate fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Rewards for referring friends;
• Balance between project workload and personal time, but also – internal health policy;
• Responsive leadership interested in your growth and long-lasting cooperation;
• Greenhouse conditions for self-development;
• A culture built on trust, with no time-tracking requirements.

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

So if you're a proactive Project Manager who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!

Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.

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We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.

Internal job code: 30R