FIVE19 - Senior Account Manager

A little bit about us… FIVE19 is a full-service advertising and marketing agency based in Richmond, Virginia, that specializes in senior living retirement communities. We focus on putting people first - whether that’s our clients, the communities those clients serve, or our internal team. With the perfect blend of authenticity, originality and purpose, we create extraordinary outcomes like no other. At FIVE19, we lead the way in transforming senior living marketing by putting people first - our clients, their audiences and our team. By deeply understanding our clients’ needs and ambitions, we create powerful partnerships that drive authentic, original work. The result? Creative that does more than connect - it reshapes perceptions and redefines communities. A little bit about the role! We’re looking for an experienced Senior Account Manager to join our team. This hands-on, client-facing role is ideal for someone who thrives on independently leading accounts, building trusted relationships, and ensuring work is executed flawlessly while collaborating with a small, nimble team. Richmond-based candidates are expected to work onsite Monday through Thursday and remotely on Fridays to be in alignment with team norms. Candidates outside of Richmond may be considered if within reasonable driving distance and if they are able to be onsite periodically for team collaboration. The Senior Account Manager will be responsible for independently managing a portfolio of client accounts, ensuring account health, client satisfaction, and ongoing growth. Responsibilities include: Serve as the primary point of contact for assigned client accounts, maintaining strong relationships and acting as a trusted marketing partner. Collaborate with project managers, creative teams, and internal specialists to deliver campaigns and programs on time and on budget. Guide colleagues account strategy while remaining hands-on with account execution. Conduct regular client meetings, manage expectations, and handle sensitive conversations with confidence. Oversee timelines, budgets, and project workflows to ensure smooth and successful delivery. Monitor account performance, identify opportunities for improvement, and implement solutions to enhance results. Relieve directors from day-to-day account responsibilities. Contribute ideas, insights, and creativity to elevate the work and to strengthen client partnerships. Translate client goals into clear, thoughtful briefs that drive strong creative output and align internal teams. Operate comfortably in fast-paced, lead generation environments where performance is closely tied to business outcomes (Think leads, conversions, occupancy). Act as a strategic partner to both clients and internal creative teams, bringing forward insights, asking the right questions, and helping shape the work - not just manage it. We are excited about you because you… Bring 8+ years of experience working within a creative agency environment and understand how to effectively partner with creative teams. Have experience supporting lead generation-focused clients or environments where results are measured frequently and tied to revenue-driving outcomes. Earned a Bachelor’s degree in marketing, business, communications, or a related field (or equivalent experience). Are able to independently manage multiple accounts and run the day-to-day without heavy oversight. Bring a relationship-first mindset and confidence in leading client conversations and problem-solving independently. Have stellar communication, organizational, and analytical skills. Are able to thrive in a growth environment while staying flexible, autonomous, and collaborative. Are able to step in at a senior level with minimal ramp on account management fundamentals; training will focus on industry/category, not core account management skills. Bring senior living experience as a plus, but not required. Reasons it pays to work at FIVE19 (in addition to the pay itself)... Medical, dental and vision insurance Employee assistance program (EAP) PTO and sick leave, in addition to 8 paid Agency holidays 401(k) retirement plan, with company contributions Profit sharing plan Short-term and long-term disability insurance Life insurance Sandbox and FIVE19 are Equal Opportunity Employers committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law.