Field Service Technician II

Job Description Service Technician II – Windows & Doors - San Luis Obispo, CA Milgard Windows and Doors, part of the MITER Brands family, is seeking a skilled and customer-focused Service Technician II to join our team in San Luis Obispo, CA. In this mid-level role, you will independently diagnose, troubleshoot, and repair window and door products, ensuring a high-quality service experience for our customers. If you’re hands-on, experienced in field service or construction trades, and take pride in solving problems and delivering great customer outcomes, we’d love to hear from you. ⏰ Schedule: Monday through Friday, starting at 6:00 a.m. 💰 Compensation: $26.78/hour (depending on experience) 🏢 About MITER Brands MITER Brands, home to trusted names like Milgard Windows & Doors, MI Windows & Doors, and PGT Innovations, is one of the nation’s largest suppliers of high-quality vinyl windows and patio doors. With manufacturing facilities across the U.S., we are proud to serve our customers with integrity, innovation, and excellence. Responsibilities: As a Service Technician II, you will: Independently diagnose and repair window and door product issues in the field Troubleshoot complex service concerns and determine root cause of failures or installation challenges Perform advanced repairs, adjustments, and part replacements to restore products to proper function Serve as the primary technician on service calls, ensuring timely and professional resolution Communicate clearly with customers to explain issues, solutions, and product care Complete accurate documentation of service visits using company systems and mobile tools Follow work orders, schedules, safety protocols, and company standards Maintain service vehicles, tools, and work areas in a clean and organized manner Ensure customer homes and job sites are left clean and restored upon completion Manage and track parts inventory within service vehicles or warehouse as needed Support and mentor entry-level technicians when applicable Develop working knowledge of MITER Brands product lines, installation methods, and warranty standards Qualifications: High school diploma or GED required 2–5+ years of experience in window/door service, installation, carpentry, glazing, construction, or related field Strong troubleshooting and problem-solving skills with the ability to work independently Proven ability to diagnose product issues and perform repairs with minimal supervision Solid understanding of hand and power tools used in field service environments Excellent customer service and communication skills Comfortable using mobile devices (iPad/tablet) for scheduling, documentation, and reporting Basic computer skills (email, data entry) Valid driver’s license with a safe driving record in accordance with company policy Bilingual English/Spanish skills a plus, especially in Spanish-speaking communities #MITERsimi What We Offer At MITER Brands, we invest in your health, wealth, and wellness. Our comprehensive benefits package supports you and your eligible spouse/dependents while helping you achieve your personal and professional goals. We offer competitive pay, a 401(k) with company match, and generous paid time off to help you maintain a healthy work-life balance. Health & Wellness Three comprehensive medical plan options Prescription drug coverage Dental insurance Vision insurance Teladoc virtual healthcare services Employee Assistance Program (EAP) Annual Wellness Clinic Financial Protection Company-paid Life Insurance Voluntary Life Insurance Company-paid Short-Term Disability Company-paid Long-Term Disability Supplemental Hospital Indemnity Insurance Critical Illness Insurance Accident Insurance Additional Benefits Paid Time Off (PTO) and paid holidays 401(k) retirement plan with company match Tuition Reimbursement Program Legal Insurance Identity Theft Protection Pet Insurance Team Member Discount Program MITER Brands, including MI Windows and Doors, Milgard, and PGT Innovations, is an Equal Opportunity Employer. We are committed to fostering an inclusive workplace and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, or any other protected status under applicable law. Work Authorization and Sponsorship Disclosure: The Company does not offer employer sponsorship at this time. Therefore, candidates must provide truthful and complete information regarding their eligibility to work in the U.S. and any current or future need for employment sponsorship. Misrepresentation regarding work authorization or sponsorship need at any stage of the hiring process will result in disqualification from consideration, rescission of an employment offer, or termination of employment.