Field Service Engineer (Prepared Foods)

Are you ready to take ownership of key customer relationships and deliver world-class service? JBT Marel is looking for a highly skilled and customer-focused Field Service Engineer to support our Key Accounts. In this role, you will act as the primary technical contact for strategic customers, ensuring high-quality service delivery, strong communication, and proactive support across service, repairs, and aftermarket activities. This is a dynamic, hands-on position combining technical expertise, customer engagement, and service coordination — ideal for someone who thrives in a fast-paced, customer-facing environment. What you’ll be doing Act as the main technical contact for assigned Key Accounts, managing service requests and ensuring timely quotation and scheduling Support the wider field service team with breakdown and maintenance activity Carry out installation, maintenance, troubleshooting, and repair of equipment at customer sites Review service and inspection reports, identify required repairs, and prepare detailed quotations including spare parts Track and manage spare parts orders and service activities (PRoCARE and non-PRoCARE) through to completion Support customers with technical queries and provide guidance on maintenance, operation, and performance improvements Identify opportunities for upgrades, service agreements, and aftermarket solutions, supporting commercial growth Monitor equipment performance, analyse trends, and implement proactive improvements including predictive maintenance initiatives About You You are a proactive and customer-oriented engineer who takes ownership and builds strong relationships with key stakeholders. You enjoy solving complex technical challenges while ensuring excellent service delivery and communication. You’ll bring: • Strong problem-solving skills with a structured and analytical approach • Excellent communication skills, both technical and customer-facing • A proactive mindset with the ability to manage multiple priorities • Strong organisational skills and attention to detail • A commitment to safety, quality, and continuous improvement • The ability to work independently while collaborating with global teams Experience & Education • HND, City & Guilds, or equivalent qualification in Mechanical or Electrical Engineering • Proven experience as a Field Service Engineer or similar role within manufacturing or food processing environments • Strong mechanical expertise with electrical troubleshooting capability • Experience working directly with customers in a service or technical support capacity • Ability to read and interpret technical drawings and documentation • Experience using service management systems (e.g. Salesforce) and Microsoft Office tools • Full UK driving licence, valid passport, and relevant safety certifications What’s in it for you • A key role supporting strategic customers and high-value service operations • A varied and hands-on position combining technical work and customer engagement • Opportunities to contribute to continuous improvement and digital service initiatives (e.g. Omniblu) • Ongoing training and development within a global organisation • A collaborative and supportive team environment • The chance to work with industry-leading food processing technology Who we are JBT Marel is a global leader in food processing technology, delivering innovative solutions that help customers improve efficiency, quality, and sustainability across the food industry. Interested? If you’re ready to take on a high-impact role supporting key customers and delivering technical excellence, we’d love to hear from you. 🌐 Learn more: www.jbtmarel.com 🔗 LinkedIn: https://www.linkedin.com/company/jbtmarel/ #LI-CM1 #LI-REMOTE