Field Service Engineer Belgium

Present in 96 countries, we are dedicated to changing the way the world uses energy through advanced electric vehicle charging and energy management systems. We have the headquarters in Barcelona and manufacturing facilities in Spain (Barcelona), and the US (Arlington, Texas). We are rapidly becoming a leading company in the market. In 2021, we were listed on the New York Stock Exchange (NYSE WBX), allowing us to garner acclaim and win prestigious design awards (the IF Design, Good Design, and RedDot Awards). In 2022, we acquired ARES (an assembly electronics company) and COIL (Installers of turnkey EV charging solutions). One year later, in 2023, we acquired ABL, the leading German EV charger manufacturer, which has allowed us to have a stronger presence in Europe. Get in charge with Wallbox! The Field Service Engineer (FSE) is responsible for the installation, commissioning, maintenance, and troubleshooting of AC and DC charging systems at customer sites. This role requires strong technical expertise in charging infrastructure, excellent customer service skills, and the ability to work independently across multiple locations. The FSE is critical to ensuring operational excellence, uptime, and customer satisfaction. Key Responsibilities: Install, commission, configure, and deploy AC and DC chargers at customer locations. Perform routine maintenance, preventive checks, and emergency repairs on charging stations. Troubleshoot and resolve technical issues, coordinating with internal support teams as necessary. Provide on-site and remote technical support and training to customers on charger operation, commissioning, and safety. Document service activities accurately and update internal systems with service reports. Ensure compliance with safety standards, operational procedures, and company policies. Act as the primary technical point of contact for customers, representing the company professionally. Contribute to continuous improvement initiatives to enhance service delivery and customer experience. Qualifications & Skills: Bachelor’s degree in Engineering, Electronics, Electrical, or related technical field, or equivalent experience. Proven experience as a Field Service Engineer, Field Technician, or similar role, preferably in charging infrastructure or related electrical systems. Strong knowledge of AC and DC electrical systems, charger commissioning, hardware, and diagnostics tools. Familiarity with software integration, reporting systems, and troubleshooting methodologies. Solid understanding of HSE (Health, Safety & Environment) regulations and compliance in technical field operations. Excellent problem-solving skills, attention to detail, and ability to work independently. Strong interpersonal and communication skills, with a customer-oriented mindset. Willingness to travel frequently and work flexible hours as needed. Key Performance Indicators (KPIs): First-time fix rate (%) for AC/DC charger interventions. Average response time to service requests. Customer satisfaction score (CSAT) or Net Promoter Score (NPS). Compliance with service documentation and reporting standards. Number of preventive maintenance visits completed vs. planned. Reduction in downtime and resolution time for critical incidents. Successful commissioning of new AC/DC chargers according to schedule. Why Join Wallbox? If you’re passionate about the future of EVs, excited by new business development, and eager to be part of a thriving company at the forefront of the green energy revolution, we want to hear from you! Benefits Hybrid work Health Insurance Office in WeWork coworking space Please submit your resume in English *At Wallbox, we are dedicated to providing equal employment opportunities regardless of race, color, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status. We aim to cultivate a more equitable workplace.