Bring more to life
Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?
At Beckman Coulter Diagnostics, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.
You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.
As a global leader in clinical diagnostics, Beckman Coulter Diagnostics has challenged convention to elevate the diagnostic laboratory’s role in improving patient health for more than 90 years. Our diagnostic solutions are used in routine and complex clinical testing, and are used in hospitals, reference and research laboratories, and physician offices around the world. Every hour around the world, more than one million tests are run on Beckman Coulter Diagnostics systems, impacting 1.2 billion patients and more than three million clinicians per year. From uncovering the next clinical breakthrough, to rapid and reliable sample analysis, to more rigorous decision making—we are enabling clinicians to deliver the best possible care to their patients with improved efficiency, clinical confidence, adaptive collaboration, and accelerated intelligence.
Learn about the Danaher Business System which makes everything possible.
The Field Service Engineer for Beckman Coulter Diagnostics is responsible for provides high quality service to ensure customer satisfaction; primary field service support in Malaysia; technical support to service engineers and inter-departmental parties. Further objectives include carrying out various service tasks and assignments and ultimately assist the team in increasing service income and reducing costs.
This position is part of the Diagnostics Team located in Malaysia and will be fully remote. At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.
You will be a part of the Service Team BCMY and report to the Service Supervisor responsible for provides high quality service to ensure customer satisfaction; primary field service support in Malaysia. If you thrive in a fastpaced and supporting role and want to work to build a world-class technical support team organization—read on.
In This Role, You Will Have The Opportunity To
- Delivery quality service to meet with internal KPI requirements
- Attend service calls to carry out instrument installation, corrective maintenance, preventative maintenance, modifications, upgrades, inspections, safety tests, check-ups, and various field service-related activities
- Attend urgent service calls to maintain the operation of critical accounts at off-hours
- Prepare and submit field service reports, expense report, on-duty reports, and various service-related reports
- Use and maintain the tools and equipment according to quality requirements
The Essential Requirements Of The Job Include
- Education – Degree or equivalent in Electronic Engineering, Science & Technology, Biotechnology, Engineering (Bioengineering/Biomedical)
- Experience – At least 3 years’ experience in the same capacity in an IVD Field
- Required Skill – Ability to troubleshoot, investigate and resolve standard technical problems that may arise. Respond to routine enquiries, prioritize service calls and tasks, escalate service calls and provide appropriate response and advice to customers when handling enquiries. Fluent in English and Bahasa Melayu
Travel, Motor Vehicle Record & Physical/Environment Requirements: if applicable for role
- Ability to travel – 40% travel within Malaysia
- Must have a valid driver’s license with an acceptable driving record
- Proficiency in English and Malay. Additional language skills are a plus.
It would be a plus if you also possess previous experience in:
- Ability to communicate effectively with both customers and colleagues to ensure customer satisfaction and develop skills and knowledge of the organization’s products and services by working closely with experienced engineers
- Experience with workflow study and knowledge with AutoCAD
Beckman Coulter Diagnostics, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.
At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide
Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit www.danaher.com.