Fiber to the Home (FTTH) Program Manager

Fiber to the Home (FTTH) Program Manager This position can be located in either NE, IA, CO or IN and hybrid remote work is available. Company Overview At GPC, our mission is extraordinary customer satisfaction. We live by our core values of accountability, authenticity, community, integrity, quality, service, and teamwork. We are looking for a dedicated FTTH (Fiber-to-the-Home) Program Manager to join our growing team. Position Summary The FTTH Program Manager bridges the gap between residential sales strategy and technical execution. You will design, track, and optimize fiber rollout projects, ensuring that sales commitments seamlessly transition into successful customer installations. Key Responsibilities 1. Sales Integration & Workflow Optimization Align FTTH deployment programs with market demand and company growth objectives. Partner with dispatch, installers, and district managers to balance sales volume with install capacity. Monitor the end-to-end customer journey from initial order through live activation. Optimize order-to-install workflows to increase conversion rates and reduce cancellations. Collaborate with the Customer Response Center (CRC) to streamline inbound sales and customer retention efforts. 2. Project Management & Execution Define project scopes, timelines, budgets, and deliverables for residential sales initiatives. Build and maintain comprehensive project documentation, tracking tools, and KPI dashboards. Apply modern project management methodologies (Agile, Waterfall) to drive efficiency. Run post-project evaluations to identify lessons learned and implement best practices. 3. Stakeholder Communication & Collaboration Serve as the central communication hub between leadership, cross-functional teams, and external contractors. Facilitate regular alignment meetings across sales, marketing, and operations. Proactively identify project risks, resolve conflicts, and implement mitigation strategies. 4. Safety & Professionalism Maintain up-to-date technical knowledge of GPC’s product suite and telecommunications technology. Follow and champion all company safety guidelines, workplace inspections, and compliance policies. Present a highly professional and courteous image to customers, vendors, and internal teams. Qualifications & Skills Required Education & Experience Education: Bachelor’s degree or equivalent professional experience. Experience: 2–3 years supporting or coordinating technical, business, or telecommunications processes. Core Competencies Industry Knowledge: Deep understanding of telecommunications services, fiber networks, or residential sales cycles. Project Tools: High proficiency with project management software and Microsoft Office Suite. Analytics: Strong statistical and analytical skills to measure performance and optimize KPIs. Communication: Exceptional verbal and written communication skills; ability to manage confidential information. Soft Skills: Outstanding relationship-building skills, strong organizational habits, and a customer-first sense of urgency. For CO applicants, the salary for this position is $70,000 Competitive wage and benefits provided. To apply, visit www.gpcom.com/careers. High-performing network, high-performing people. Great Plains Communications is the leading fiber-driven technology provider in the Midwest , delivering fast, reliable solutions including high-speed internet and a full suite of residential and business services to nearly 200 communities across Nebraska, Colorado, Iowa and Southeast Indiana. Powered by our 19,000-mile MEF-certified, high-capacity network, we provide state-of-the-art connectivity to homes, businesses and carriers backed by custom-built strategies, expert engineering and local support. What sets us apart? An unwavering commitment to customer experience. From design to deployment, maintenance and beyond, our local experts craft tailored solutions and deliver personalized, ongoing support to keep communities seamlessly connected.