The Facilities Manager is responsible for leading the maintenance, repair, asset protection, and facilities operations strategy across HoneyBaked’s company owned locations. This role ensures facilities, equipment, and operational assets are maintained to the highest standards to support operational continuity, food safety, guest experience, cost efficiency, and long-term brand growth.
This position oversees preventative maintenance programs, vendor management, repair execution, capital planning support, and facilities related compliance initiatives while driving accountability, responsiveness, and operational excellence throughout the portfolio.
ESSENTIAL FUNCTIONS
Oversees all facilities maintenance and repair activities across company owned locations including HVAC, refrigeration, electrical, plumbing, kitchen equipment, fire suppression systems, and other operational assets.
Ensures all repairs are completed timely, accurately, cost effectively, and in accordance with company standards and service level expectations.
Leads and manages preventative maintenance programs including HVAC servicing, refrigeration maintenance, grease trap service, hood cleaning, fire inspections, backflow testing, and other recurring compliance related services.
Manages facilities related vendors, subcontractors, and national service providers including sourcing, onboarding, insurance compliance verification, contract management, pricing negotiations, and ongoing performance accountability.
Develops and maintains strong vendor relationships while ensuring vendor responsiveness, quality execution, and cost competitiveness.
Oversees work order management systems and facilities technology platforms to ensure accurate tracking of repairs, preventative maintenance, asset lifecycle data, warranty information, invoices, and vendor performance metrics.
Develops and monitors key facilities performance metrics including preventative maintenance completion rates, response times, repair resolution timelines, recurring repair trends, emergency repair frequency, and budget performance.
Prepares annual repair and maintenance budgets and assists with capital planning initiatives. Identifies cost savings opportunities, deferred maintenance priorities, and long term asset replacement strategies.
Reviews and audits repair invoices, service proposals, and vendor quotes to ensure financial accuracy and cost control.
Defines project scope for repairs and facilities related improvement projects including vendor coordination, scheduling, competitive bidding, project oversight, and quality assurance.
Supports construction and development initiatives including remodels, relocations, equipment replacements, and minor construction projects as needed.
Assists in managing inventory, facilities related capital expenditures, and operational supply needs including seasonal equipment and production support items.
Partners cross functionally with Operations, Construction, Real Estate, Finance, FSQA, and other departments to support company objectives and operational continuity.
Supports emergency facilities response efforts and assists in minimizing operational disruptions impacting guests, associates, or production.
Ensures facilities operations align with company safety standards, food safety requirements, OSHA guidelines, fire and life safety standards, and other applicable compliance requirements.
Provides facilities guidance and operational support to field leadership teams and franchise partners as needed.
Effectively prioritizes multiple competing projects and operational needs in a fast paced environment.
SUPERVISORY RESPONSIBILITIES
May oversee facilities coordinators, field technicians, or third party service providers.
Provides leadership, direction, and accountability for vendor and contractor performance
EXPERIENCE REQUIREMENTS
Minimum 5 to 7 years of multi unit facilities management experience within restaurant, QSR, retail, franchise, or similar operational environments.
Experience managing third party vendors, service providers, and maintenance contracts.
Experience managing repair and maintenance budgets and capital planning initiatives.
Strong project management, organizational, and problem solving skills.
Experience with CMMS or facilities work order management platforms preferred.
Strong analytical, communication, negotiation, and decision making skills.
Ability to manage multiple priorities in a fast paced operational environment.
EDUCATION REQUIREMENTS
Bachelor’s degree preferred.
Equivalent combination of education and relevant facilities management experience may be considered.
KNOWLEDGE, SKILLS, AND ABILITIES
Strong working knowledge of HVAC, refrigeration, plumbing, electrical, kitchen equipment, and general building systems.
Understanding of preventative maintenance programs and facilities lifecycle management.
Ability to analyze operational issues and develop practical, timely solutions.
Strong financial acumen related to facilities spend, budgeting, and invoice management.
Proficient with Microsoft Office and facilities management software systems.
Ability to communicate effectively with executives, vendors, field operators, and cross functional teams.
TRAVEL REQUIREMENTS
Typically requires periodic, sometimes overnight, travel 10% to 15% of the time.
PHYSICAL DEMANDS
Most all of the time is spent sitting in the same position or standing/walking. There is some requirement to lift or handle material and/or equipment of moderate weight (up to 50 pounds).
WORK ENVIRONMENT
Works in a combination of office, remote, retail, production, and field environments.
Requires periodic visits to operating locations, vendor sites, and construction projects.
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice