Experts Team Lead

Who we are At OpenUp, our mission is to make mental well-being accessible to everyone. We support companies, their employees, and their families with proactive and practical mental health services. Through our platform, clients can access 1:1 check-ins, online courses, articles, videos, group sessions, mindfulness practices, and a team of committed experts. We believe that mental and physical well-being are deeply connected. With Lifestyle Experts focusing on nutrition, exercise, and sleep, we offer a truly holistic approach that helps people take ownership of their health. We’re proud to work with forward-thinking organizations and are committed to raising the bar on accessible care. OpenUp is ranked in the Top 3 on LinkedIn’s Top Startups list for 2023, 2024 & 2025. We are expanding our international teams and we are searching for like-minded talent. We are already helping over 2000+ (international) companies and 550K+ employees, e.g. Rituals, Deloitte, Decathlon, KPMG, and McDonalds. About the role This is a chance to shape how OpenUp delivers mental well-being support at scale, leading and developing the community of psychologists and coaches behind our service, while spending meaningful time with the customers who experience it. You'll combine clinical insight with operational ownership, using data to improve how our experts work and how our users experience care. You'll work closely with the Head of Experts and the broader expert leadership team. The role reports to the Chief People Officer. It's a hands-on, fast-paced role for someone who enjoys solving problems, improving processes, and building something that matters. At the intersection of clinical quality, technology, and commercial impact. What you will do Customer-facing delivery Contribute directly to OpenUp's activation strategy and NRR progression by spending time with our customers: hosting on-site sessions, leading client conversations, and representing our service in the moments that shape how customers experience and renew with us. Partner with Product, Customer Success, and Marketing to shape new services and bring AI-based solutions into how we deliver care. Quality and clinical development Act as the first line of quality assurance for our service. Use quality data to identify what's working and where we can improve. Host weekly intervisions, design deep-dive sessions with role plays and scientific input, and support experts with different profiles in developing their practice. Operational ownership Run and scale the daily operations of the expert community: handle case-related questions, support internal teams, and improve the workflows, tools, and policies that let us grow without losing quality. Own documentation and help build AI into how expert operations run. Recruitment & Onboarding Partner with Talent Acquisition to recruit experts from diverse backgrounds, conduct interviews, make hiring decisions, and lead onboarding so new experts feel confident and connected from day one. About you You’re motivated to work in a fast-paced, international startup environment. Your values align with OpenUp’s mission: openness to cultural diversity, genuine motivation to help others, and a long-term orientation for finding lasting solutions. You thrive in a dynamic, growing team where no two days are the same and are passionate about leveraging data insights and technology to improve processes and enhance service quality. Next to that: Medical degree or Master's in Psychology 5-10 years of experience as a self-employed practitioner or in healthcare operations, business partnering, or leadership Based in the Netherlands, fluent in Dutch and English Strong presence in front of customers, with genuine affinity for commercial and client-facing work Comfortable working with data and analytics to inform decisions Curious about AI and digital tools, and interested in shaping how technology supports clinical work Clinically grounded and solution-focused, you translate clinical insight into clear, practical guidance Calm and steady in complex or urgent situations, and energised by simplifying complexity Organised, proactive, and adaptive in a fast-moving environment What you can expect Joining OpenUp means being part of a fast-growing company that's doing something meaningful. You'll work with a diverse and international team. We like to have fun together with a lot of team building activities like our weekly ‘borrels’ and after work sport classes, the yearly ski-trip and our Padel tournament. Which makes our work fun, challenging and dynamic. Apart from this, we offer: Yearly development budget of €1500. Company wide training programs. Daily healthy and vegetarian lunch at our office. Flexible work model (hybrid and options for remote work). Monthly drinks and company wide summer fest and other fun activities. 27.5 vacation days per year. Free and unlimited access for you and your family to all our products, including our psychologists. Next steps Excited about this role at OpenUp? We love to learn more about you. Send us your application through our website and we will be in touch with you soon. At OpenUp, everyone is welcome to apply - regardless of color, age, gender, nationality or any other label. We embrace what makes you unique and we believe that a diverse team is crucial to success. If you are ready to OpenUp, join us! We may use artificial intelligence (AI) tools to streamline parts of our recruitment process. These tools assist our recruitment team but do not replace human judgement. All hiring decisions are made by humans. If you would like more information about how we use AI in the process, please contact us.