Position Overview
We're currently growing our remote team and looking for motivated, detail-oriented individuals to join us as Experience Support Consultants. In this role, you'll assist clients in organizing and managing their travel plans, ensuring every step of the process is smooth, accurate, and stress-free.
You'll play a key role in delivering a positive client experience by keeping information organized, communicating updates clearly, and supporting clients from the early planning stages through final confirmations. This is a great opportunity for individuals who enjoy helping others and want the flexibility of working from home.
What You'll Be Doing
Connect with clients to understand travel preferences, goals, and timelines
Assist with building and coordinating personalized travel arrangements
Research and compare options for accommodations, transportation, and activities using approved systems
Share updates on booking progress and upcoming steps
Provide clear, helpful recommendations based on client needs and budgets
Respond to questions via phone, email, and online communication platforms
Support itinerary updates, changes, and follow-up requests
Keep accurate and organized records within internal systems
Participate in onboarding and continued training sessions
What You'll Receive
100% remote work environment
Flexible scheduling options
Structured onboarding to help you get started confidently
Ongoing training and skill development
Access to travel tools, platforms, and supplier networks
Incentive programs and travel-related perks
Opportunities for growth and advancement within the team
What We're Looking For
Strong communication skills with a customer-focused mindset
Organized and detail-oriented approach to tasks
Ability to manage multiple responsibilities independently
Comfortable using basic computer systems and online tools
Reliable internet connection
Positive attitude and willingness to learn
Requirements
Must be at least 18 years of age
Must be authorized to work in the United States, United Kingdom, Mexico, Australia, Spain, and other hiring regions