Expansion Sales Development Manager

About Tekmetric Tekmetric is the all-in-one, cloud-based platform helping auto repair shops run smarter, grow faster, and serve customers better. Built by a shop owner and shaped by the needs of the industry, Tekmetric brings together innovation, real-world experience, and a thriving community to help shops thrive - not just survive. From running a shop, to securing payments to engaging customers, our platform simplifies operations so shop owners can focus on what really matters: delivering exceptional service, earning trust, and growing sustainably. Officially founded in Houston in 2017, Tekmetric has grown from a single shop’s vision to the industry’s leading solution - all by staying true to our values of transparency, integrity, innovation, and a service-first mindset. But we’re not just building software. We’re building a movement. We’re empowering repair shops to rise above the daily grind, create meaningful connections with their customers, and lead the industry forward - one interaction at a time. Come build with us. Join the journey. Shape the future of auto repair. Working the Tekmetric Way At Tekmetric, we’re building a culture where winning matters - not for ego, but because when our customers win, we win together. We move fast, stay curious, and take full ownership of our results — no excuses, no finger-pointing. If you thrive in ambiguity, take initiative, and view honest feedback as fuel for growth, you’ll feel right at home here. We’re direct but respectful, ambitious yet grounded, and collaborative at every level. Everyone leads through impact and is encouraged to speak up, share ideas, and challenge assumptions (even your manager’s). This is a place for builders, not bystanders. Success here takes focus, follow-through, and a willingness to roll up your sleeves — but if you’re driven by meaningful work and real results, it’s deeply rewarding. You’ll join a team that cares about the work, supports one another, and takes smart risks to achieve bold goals. Be yourself, stay mission-focused, and you’ll thrive. If that energizes you, we can’t wait to meet you. At Tekmetric, great work happens anywhere, but great teams are built through intentional connection . We offer hybrid and remote work models based on your proximity to our office hubs. Because we value in-person collaboration, travel is an expected part of every role. We come together several times a year for team and company-wide offsites to align on goals and strengthen relationships. Attendance at these events is expected and fully supported. As the Expansion Sales Development Manager at Tekmetric, you’ll own the full performance and development of our expansion outbound teams, TMS and Payments. This is a player-coach leadership role sitting at the intersection of two distinct and growing product motions. This isn’t a role for someone who wants to manage a steady-state team; it’s for a people-first leader who builds coaching cultures, drives accountability to the number, and thrives at the intersection of ambiguity and execution. You’ll report directly to the Head of Sales Development and be the primary driver of CQO and closed-won pipeline across both tracks. You won’t inherit a finished system — you’ll help build one. In this role, you will: Own pipeline and quota across multiple product motions. Take full accountability for CQO and closed-won pipeline targets for TMS (4 reps) and Payments (3 reps) — activity, conversion, and quota attainment are yours to drive. Be the coach your team talks about years from now. Build a coaching culture grounded in individualized development plans, weekly 1:1s, structured call reviews, and consistent feedback loops. Move your SDRs beyond scripts and toward genuine discovery, objection fluency, and consultative outreach. Set and hold daily activity standards. Maintain clear expectations and use data to identify gaps early, coach to conversion, and distinguish activity problems from conversion problems. Build the Payments motion from the ground up. The Payments SDR team is three months old. You’ll help define what “good” looks like, prove the model, and create the playbook before we scale it. Hire exceptionally well and ramp fast. Own the full talent lifecycle — hiring and onboarding SDRs who are coachable, competitive, and aligned with our values. Build onboarding infrastructure that gets reps to quota faster with every iteration. Maintain Salesforce hygiene and GTM reporting accuracy. Ensure clean, reliable data across both tracks so leadership always has a clear view of pipeline health and rep performance. Coordinate cross-functionally across product lines. Align with Inbound, AEs, Product, and Marketing on TMS and Payments motions — ensure leads are properly routed, messaging stays sharp, and SDR handoffs to AEs are high quality. Experiment like a scientist, document like an operator. In a hypergrowth environment, playbooks go stale fast. Continuously test new sequences, messaging angles, and outreach approaches — then turn what works into structured, repeatable training that scales across the team. Contribute to the broader revenue leadership conversation. Share what you’re learning — what’s working, what’s breaking, what the data is telling you — so we grow smarter as an organization, not just faster. What You’ll Bring 2+ years managing outbound SDR or BDR teams in a B2B SaaS environment. You’ve owned a number, hit it, and know what great looks like because you’ve done it — and proven you can replicate it through others. A coaching-first, question-based management philosophy. You develop reps by asking, not telling. You give direct, actionable feedback, follow up, and measure whether it landed. Strong data fluency and funnel analysis skills. You’re comfortable in a spreadsheet, fluent in CRM reporting, and confident building the metrics frameworks that help you lead with facts. You can read a funnel, identify the leak, and build a plan around it. Salesforce and Outreach proficiency required. Deep outbound expertise. You know how to build sequences, pressure-test messaging, and develop playbooks that hold up in the field. Experience managing multiple product motions or segments simultaneously. You can context-switch across distinct buyer types and product lines without losing accountability on either side. High comfort with ambiguity. The Payments motion is early-stage and you’ll be helping define what good looks like. You’re energized, not paralyzed, by a fast-changing environment. Remote management experience , with the ability to build connection, culture, and accountability across distributed teams. Strong cross-functional instincts. You know how to build trust with marketing, ops, and AE leadership — and how to advocate for your team without creating friction. A bias toward ownership. You don’t wait to be told what’s broken. You see it, you own it, you fix it — and you document what you learned. What sets you apart: You’ve built a coaching cadence from scratch, not just inherited one. You know the difference between an activity problem and a conversion problem. You’ve managed reps selling into SMB or independent business owners — the shop owner buyer is real and distinct. You’ve worked inside a high-growth SaaS company where the playbook is still being written. Why You'll Love Working With Us Health & Wellness That Have You Covered: Enjoy the flexibility of remote work Competitive base salaries that reflect your value. Generous Paid Time Off, because we know you do your best work when you're well-rested. Support for every stage of life—with paid maternity, parental bonding, and medical leave for you or your loved ones. Comprehensive health benefits, including Medical, Dental, Vision, and Prescription coverage. For employee only, we offer plans that cover 100% of premiums and we cover 50% of costs for families. Prioritizing your mental health: get free, confidential counseling through our partnership with BetterHelp. Investing in Your Future (and Present): 401(k) Retirement Savings Plan with 100% employer match on contributions up to 6% - so your future self will thank you. Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) to make your money go further. Life and Accidental Death & Dismemberment (AD&D) Insurance for added peace of mind. Wellness on your terms: get up to $60/month toward fitness, mental health, or almost anything that helps you feel your best. After one year of employment, enjoy a $300 home office setup bonus to help make your space work for you. Keep growing with support for continuing education - we’re invested in your development. Most importantly, we have a stellar team of coworkers, a really cool office, and lots of fun activities! Tekmetric is an equal opportunity employer. We hire hard working individuals, regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. We know that when our employees feel appreciated and included, they can be more creative, innovative and successful. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.