Executive Field Service: Pais Vasco & Navarra

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model . Job Description Key Responsibilities May Include: Establish and maintain strong relationships with key stakeholders at pallet receiving locations, fostering collaboration and ensuring alignment with asset productivity objectives. Drive improvements in collection performance by identifying route causes of failure and collaborating with internal teams to improve customer experience and the CIFOT measure. Enhance customer satisfaction by conducting regular visits and providing targeted training for retailer staff, ensuring effective equipment control practices are in place. Ensure the successful onboarding and implementation of new customers, establishing agreements around asset recovery processes to ensure a smooth transition and operational efficiency. Manage and execute audit programs within the account portfolio to ensure adherence to asset management standards and identify opportunities for improvement. Maintain accurate audit result forecast. Collaborate with internal teams and external partners to support business growth initiatives, develop solutions that improve asset recovery, and expand CHEP’s customer base. Monitor asset control metrics, using data to proactively identify areas for improvement and implement corrective actions to enhance asset recovery performance. About the Role: Responsible for managing all the Retail accounts and having an action plan for improvement and effective pallet recovery on the Top Offenders. Drive budgeted growth objectives in the Retailer accounts (Strategic and Major) within the area of influence, to provide ad hoc solutions to their needs through CHEP Value Proposition. Build relationships with multiple levels in the Retail organization, ensuring new strategic partnerships, through Joint Business plans, developing E2E solutions to enable long-term and sustainable growth. Be part of an agile and flexible team, capable of developing different tasks in the different retail areas in support of the specific needs and priorities of the organization at each moment. Major / Key Accountabilities Work to deliver a safe working environment for him/herself and support his/her colleagues to meet the CHEP & Brambles Zero Harm Targets. Have knowledge of the Brambles Code of Conduct. Negotiation with Retailers: implementation of Asset Productivity Agreement and other contracts looking for Supply Chain efficiencies for both parties. Work in a matrix environment: working in an agile organization, he /she will be involved in local teams to implement granular actions at local level. He / she will participate in the Shaping our Future program, supporting on local actions according to the new Retail Commercial Policy. Work in coordination with other departments resources involved in the Asset Productivity plans, such as the local Asset Protection team, SRA team, KAM team, International Call Centre, field resources provided by the Central EU team, etc. On both local Strategic and MAJ accounts, he/she will be responsible of applying and following up the strategy aligned with the Strategic Retail Account Manager or MAJ account responsible. Execute the asset productivity plan in his area of influence coordinated with the Supply Chain team to ensure the best cost-effective solution for asset recovery. He / she will support several areas of influence in ES on ad hoc actions, projects or situations that may require the reinforcement of resource presence. Digitalization is a strategic pillar in CHEP, he/she will be responsible of executing any innovative solution identified for his/her area of influence, and engage the Retailers in these kind of projects. Support on initiatives focused on CHEP Strategic Pillars with Retailers. Transport Collaboration, BXB Digital, Sustainability. Execute audit program in line with CHEP annual audit plan. Improvement of NPS Survey results. Experience Minimum 3 years relevant supply chain experience in the Retail area, Logistic Operators, Manufacturing company. FMCG, knowledge of Retail and Distribution networks and Supply Chains. Sales / Account Management / customer facing experience. Experience in selling and negotiating with Retail. Business to business sales/service experience. Skills and Knowledge Priority setting: workload deadlines are consistently achieved through good time management. Ability to coordinate and plan – highly organized and take over responsibility for delegated tasks. High standard of work quality with focus on continuous improvement. Excellent relationship builder with the ability to influence diverse groups. Adaptable, reliable, flexible, credible and resilient. Structured, disciplined, detail oriented, completer/finisher, self-motivated. Creative in providing potential solutions, with great communication skills Verbal and numerical reasoning skills in addition to influencing and negotiation skills. Market Trends, category Management & Logistics retailer knowledge. Computer: M/soft, CRM and BW. Languages Spanish and English Remote Type Hybrid Remote Skills to succeed in the role Account Management, Active Listening, Adaptability, Communication, Customer Satisfaction, Empathy, Experimentation, Negotiation, Questioning, Relationship Building, Stakeholder Management, Taking Ownership, Teamwork, Understand Customers, Value Propositions We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class. Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at [email protected].