Executive Assistant (Customer Care Focus) [Latin America]

Latin America (100% Remote) · Full-Time Independent Contractor Be the calm, capable voice on the other end of every freight call. You'll keep customers updated, coordinate with drivers and dispatch, and make sure every load is tracked, communicated, and on time. ABOUT THE ROLE You'll serve as the primary point of contact between a U.S.-based asset-based trucking and logistics company and its shippers and clients. You'll handle quote and booking requests, real-time tracking updates, delivery ETAs, and the occasional curveball — a delay, a missed pickup, a customer who needs reassurance. You'll work inside a Transportation Management System (TMS), coordinate with drivers and internal operations, and support the brokerage team on last-minute, time-sensitive shipments. The pace is fast, the inbox is full, and customers expect real updates — not generic ones. If you can stay organized when ten trucks are moving and three customers are calling, you'll thrive here. The Ideal Candidate You stay calm under pressure — a late truck, a tight ETA, and a frustrated shipper all get the same steady voice You're proactive — customers hear from you before they have to ask You can keep ten loads, three drivers, and five customers straight in your head and in your TMS You write clear updates that don't bury the actual answer You believe reliability and safety aren't slogans — they're how you work WHAT YOU'LL OWN Customer Care & Communication Be the voice clients trust on every load. Receive and process freight quote and booking requests Provide real-time shipment tracking updates and accurate ETAs Handle service issues, delays, and complaints with a calm, professional tone Escalate appropriately when issues require operations or leadership input Dispatch Coordination Keep trucks, drivers, and customers in sync. Coordinate with drivers and internal operations on pickups, deliveries, and route updates Assist with load entry, documentation, and TMS updates Support the brokerage division with last-minute or time-sensitive shipment coordination Systems & Tools Work cleanly in the tools that move freight. Use the company's TMS to track shipments, manage resources, and generate reports Stay sharp on email, phone, and chat communication tools Keep records and documentation organized and accessible Industry Fluency Speak the language clients expect. Communicate confidently about freight types (Dry Van, Reefer, Flatbed, LTL, etc.) Understand basic logistics workflows: pickup → transit → delivery → POD Bring a safety-first, reliability-first mindset to every interaction WHAT YOU'LL BRING High school diploma or equivalent (industry training or coursework a plus) 1–3 years of experience in customer service, logistics, dispatch, or supply chain Familiarity with a Transportation Management System (TMS) or similar logistics platform Excellent verbal and written English; client-facing presence Strong attention to detail across multiple trucks, customers, and routes Ability to multitask and stay organized under pressure Proficiency with email, phone, and chat communication tools Comfortable working U.S. business hours (night shift, PH-based) Preferred (nice to have): Prior experience in freight, trucking, or a similar fast-paced logistics environment Knowledge of freight types and standard industry terminology Experience supporting a brokerage or dispatch team HOW WE WORK Quality: Clear updates, accurate TMS entries, and tidy documentation — every load Security: MFA, least-privilege access, and secure file sharing are non-negotiable Collaboration: Slack/Zoom/Teams standups, shared task boards, and predictable check-ins WHY CAS IS DIFFERENT We are not a gig platform. We are not a freelance marketplace. We are not short-term staffing. We invest in professionals who want to build a real career serving U.S. clients. At CAS, you get: Career-level USD compensation based on experience and scope Permanent remote work — done right Full company equipment provided (laptop, monitor, accessories) 15 days PTO annually + local holidays off Guaranteed annual increases Referral rewards up to $1,000 Monthly flexible stipend (CAS Flex Perks) Structured onboarding and support A culture that actually shows up CONTRACT & EXCLUSIVITY This is an independent contractor engagement based in the Philippines. Full-time exclusivity is required — candidates must not hold other part-time or freelance engagements once hired. Conflict-of-interest checks may apply. APPLICATION PROCESS Application & Prescreening Technical Assessment Profile and Pre-interview Preparation Client Interview Employment Offer and Onboarding READY TO TAKE THE NEXT STEP? Your next big career move starts here. https://jobs.ashbyhq.com/cas