Excellence Officer (Remote)

KAIZEN Asset Management Services is a leading property management firm in Dubai, is seeking a detail-oriented and results-driven individual to join our team as an Excellence Officer. At Kaizen, we are committed to continuous improvement and delivering exceptional quality in everything we do. Responsibilities Respond promptly and professionally to customer inquiries and complaints via phone, and email. Provide accurate information about our properties, amenities, and leasing options. Assist customers in navigating our online platforms and resolving any technical issues they may encounter. Coordinate with other departments to ensure timely resolution of customer issues and requests. Maintain detailed and accurate records of customer interactions in our CRM system. Gather and analyze customer feedback to identify areas for improvement and recommend appropriate actions. Collaborate with the marketing team to develop and implement customer engagement initiatives. Stay updated on industry trends, market conditions, and competitors to provide valuable insights to customers. Conduct customer satisfaction surveys and utilize feedback to improve our service delivery. Bachelor's degree in Business Administration, Engineering, or a related field Excellent analytical and problem-solving skills. Attention to detail and ability to manage multiple projects simultaneously. Excellent communication and interpersonal skills. Proficiency in using quality management tools and software. Strong organizational and project management skills. Ability to work both independently and as part of a team. Commitment to continuous improvement and excellence.