EverPro - Manager of Account Management (Remote, US)

At EverCommerce [Nasdaq: EVCM], we are on a mission to digitally transform the service economy with tailored, end-to-end SaaS solutions that simplify and empower the lives of our 725,000+ customers . As a leading service commerce platform, our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals in the areas of Home & Field Services, Health Services, and Wellness industries. We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here: https://careers.evercommerce.com/us/en We're looking for a Manager of Account Management will help build and lead a high-performing sales team of 7- 10 individuals responsible for driving expansion revenue across our portfolio of EverPro software brands serving small business customers in the residential and field services industries (e.g., HVAC, plumbing, electrical, pest control, yard maintenance, home remodeling) . This is a pivotal sales leadership role where you'll build, coach, and scale a team of Account Managers who maximize customer lifetime value by selling add-ons to core products (upsell) and introducing complementary solutions across the EverPro portfolio (cross-sell). Your team will focus on owner/operators and small businesses with up to 20 trucks on the road—a fast-paced, transactional segment characterized by short deal cycles, 1-2 touch closes, and deals that close within 1-2 weeks. You'll be joining at a transformative time—this is a newly established function with significant opportunity to shape our expansion revenue strategy, build sales team culture, and establish best practices that will scale as we grow. The ideal candidate is an experienced sales leader who is equally comfortable coaching individual contributors, supporting the team in closing deals, analyzing pipeline metrics, and developing strategic initiatives that drive measurable business impact . Further, the individual needs to have a Growth mindset w h ere working with some level of ambiguity a s you build /iterat e new approaches and processes on the path to creating a scalable, repeat able motion is the norm in the first months. Responsibilities : Coach for sales performance: Provide ongoing sales coaching, conduct regular 1:1s, participate in deal strategy sessions, and deliver constructive feedback that elevates individual and team sales performance Foster a winning sales culture: Build a competitive, data-driven, and results-oriented team environment where Account Managers share best practices, celebrate wins, and hold each other accountable to high sales standards Recruit, onboard, and develop sales talent: Hire exceptional Account Managers, iterate existing onboarding programs, and create development pathways that enable team members to grow their sales skills and advance their careers Drive Revenue Growth and Operational Excellence Own expansion revenue targets: Take accountability for team quota attainment, forecast accuracy, and key performance metrics including call and outbound activity tracking, pipeline build, M RR growth, and expansion rate Develop and refine the sales playbook: Build, test, and iterate sales processes that optimize for short deal cycles, 1-2 touch closes, and 1-2 week closes Analyze performance and optimize : Monitor pipeline health, conversion rates, deal velocity, and leading indicators to identify trends, remove blockers, and continuously improve sales team effectiveness and attainment. Enable Account Growth Partner on opportunities: Work alongside Account Managers on key deals, provide strategic guidance on opportunity identification, and help accelerate deals through short sales cycles Champion customer value: Ensure the team takes a consultative approach that positions EverPro's add-ons and complementary products as solutions that help small business owners improve efficiency and grow their operations Create data-driven approaches to identify expansion opportunities: Leverage usage data and customer insights to help your team uncover whitespace within accounts and develop targeted strategies to introduce add-ons and cross-sell opportunities across the EverPro ecosystem Collaborate Cross-Functionally Partner with Director of Account Management : A lign on go-to-market strategies, territory planning, and sales initiatives to build the function over time Work with Customer Success: Coordinate on qualified lead identification and ensure seamless hand-offs to maintain customer experience Coordinate with Marketing: Partner on campaign development and top-of-funnel lead management to drive qualified opportunities to the team Build Systems and Scale the Function Implement tools and technology: Optimize your teams use of Salesforce , Sales L oft , Gong and other tools to improve pipeline visibility, activity tracking, reporting, and sales team productivity Establish metrics and reporting: Define KPIs, work with AM Leadership, BizOps and RevOps to build dashboards, and deliver regular forecasts and updates that communicate team performance, trends, and opportunities to leadership Scale the team: Working with the Director of Account Management, develop the organizational structure, processes, and enablement programs needed to scale the Account Management function effectively as the business grows Skills and Experience needed for success in this role : 7-10 years of experience in Sales or sales-focused Account Management within B2B SaaS, with a focus on commercial/SMB segments—experience in field service management or home services software is a plus 3+ years of sales team management experience: Proven track record of building, coaching, and scaling high-performing Account Management or Sales teams Revenue leadership: Direct experience managing revenue targets, forecasting accurately, and consistently achieving or exceeding team quota Commercial sales expertise : Deep understanding of short deal cycles, high-velocity sales motions, 1-2 touch closes, and driving deals to close within 1-2 weeks that are normal in Commercial /SMB sales motions Upsell and cross-sell focused: Strong experience coaching teams on expansion revenue motions including selling add-ons and introducing complementary products to existing customers Analytical and strategic: Strong sales business acumen with ability to leverage data, identify patterns, and translate insights into actionable strategies and process improvements in the Expansion motion Excellent communicator: Exceptional presentation, communication, and interpersonal skills with ability to influence stakeholders at all levels Leadership Mindset & Approach Results-driven: You're motivated by hitting targets, hold yourself and your team accountable, and understand that customer value and business growth go together Commercially savvy: You understand SaaS economics ( ToFu , pipeline metrics, MRR, NRR ), expansion models, and the metrics that drive sustainable growth People leader: You believe in servant leadership, prioritize team development, and are energized by helping others succeed and grow in their careers Growth mindset: You're comfortable operating in ambiguity, building new functions from the ground up, and iterating quickly based on what's working Collaborative and inclusive: You build strong relationships across the organization, value diverse perspectives, and create an environment where everyone can do their best work Strategic thinker: You balance day-to-day execution with thinking about how to build systems and processes that scale Where With a widely distributed team, we are used to working remotely across different time zones. This role can be based anywhere in the United States or in the Phoenix area with a hybrid work arrangement. If you're close to one of our other offices, we can set you up in- office or you can work 100% remotely. Please note that you must be eligible to work without sponsorship to qualify for this position, and this role may require travel to conferences or internal meetings around North America. Benefits and Perks: Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid Continued investment in your professional development Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend. 401k with up to a 4% match and immediate vesting Flexible and generous (FTO) time-off Empl o yee Stock Purchase Program Compensation: The on-target earnings compensation (base + commissions) for this position is $ 230 ,000 to $ 250 , 000 USD per year in most US locations. Final offer amounts are determined by multiple factors including location, local market variances, and candidate experience and expertise , and may vary from the amounts listed above. EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!