About EverCommerce
At EverCommerce [Nasdaq: EVCM], we are on a mission to digitally transform the service economy with tailored, end-to-end SaaS solutions that simplify and empower the lives of our 725,000+ customers. As a leading service commerce platform, our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals in the areas of Home & Field Services, Health Services, and Wellness industries.
We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. Learn more about our Company, Culture and Values:
https://careers.evercommerce.com/us/en
About EverHealth
EverHealth consists of SaaS products including DrChrono, iSalus, CollaborateMD, Updox, eProviderSolutions, AlertMD, and MD Coder. With two EHRs and platform-level solutions such as communication platforms and a clearinghouse, EverHealth delivers a turn-key, end-to-end solution for the software needs of a modern healthcare practice.
Our open ecosystem of solutions helps providers:
Engage patients more effectively
Increase revenue and collections
Improve operational efficiency
Deliver better patient care
Today, 72,000+ healthcare practices rely on EverHealth solutions.
The Role
We are seeking a senior Cloud Database Administrator to support and improve the production databases and environment behind DrChrono, one of EverHealth’s core healthcare SaaS applications.
In this role, you will administer, troubleshoot, and optimize AWS-hosted database systems that support DrChrono’s critical healthcare workflows. You will work primarily with MariaDB on AWS RDS replicas, with additional exposure to Redis, and related AWS data services.
This role reports to the Head of SRE and partners closely with Platform, SRE, product engineering, and security. You will play a key role in keeping DrChrono’s databases performant, secure, resilient, and ready for future modernization, including potential migration from AWS RDS to AWS Aurora. This role is ideal for a deeply experienced DBA who enjoys hands-on production work, complex performance troubleshooting, and improving the reliability of business-critical healthcare software.
Role Responsibilities
Manage Production Database Systems
Administer and support DrChrono’s cloud database environments in AWS
Manage MariaDB on AWS RDS, including replica sets, replication health, backups, restores, configuration, and failover readiness
Use Bytebase to help administer database access, changes, and workflows
Participate in database-related production support, incident response, and RCAs
Support backup, restore, disaster recovery, and business continuity practices
Troubleshoot and Improve Performance
Lead hands-on troubleshooting of database performance issues in production
Analyze slow queries, locking, replication lag, indexing, connection behavior, and other workload patterns
Tune queries, indexes, schema patterns, and database configurations to improve performance and reliability
Partner with engineering teams to identify application-level database issues and recommend practical fixes
Help establish repeatable steps for diagnosing/resolving recurring database issues
Improve Reliability and Operational Discipline
Help define standards for database administration, access control, change management, and release support
Work closely with Platform Engineering, SRE, Product Engineering, Security teams
Communicate database risks, tradeoffs, and recommendations clearly
Help engineering teams make sound decisions when designing, changing, or scaling database-backed systems
Strengthen database availability, recoverability, and operational readiness
Support capacity planning, scaling decisions, and database lifecycle management
Maintain clear documentation for database environments, operational procedures, and recovery processes
Partner with Security and Compliance teams to support secure handling of PHI
About You
Strong troubleshooting judgment and a practical approach to incident response
Ability to explain database issues, risks, and recommendations to technical and non-technical stakeholders
Strong collaboration skills with SRE, engineering, platform, and security teams
A bias toward improving reliability, repeatability, documentation, and long-term operational health
Target Experience
8+ years of database administration experience in production software environments
Deep experience with MariaDB on AWS RDS
Strong experience with AWS Aurora
Hands-on experience administering AWS-hosted database services
Strong experience troubleshooting database performance issues in production environments
Strong database performance tuning experience, including query analysis, indexing, locking, schema review, and workload optimization
Experience using Bytebase to administer databases, manage database changes, or support database workflows
Experience managing RDS replica sets, replication behavior, failover readiness, backups, restores, and production operations
Hands-on experience with Redis in production environments
Strong understanding of database reliability, capacity planning, disaster recovery, and operational best practices
Strong experience supporting SaaS, cloud-hosted, or high-availability database platforms
Experience working in healthcare technology, healthcare SaaS, or other regulated data environments
(strongly preferred)
Experience supporting HIPAA-compliant systems and handling PHI securely
(strongly preferred)
Experience partnering with SRE, DevOps, infrastructure, or platform engineering teams
(strongly preferred)
Nice to Have Experience
Experience with Infrastructure-as-Code (e.g., Salt, Spacelift, Terraform, OpenTofu, etc.)
Experience with AWS Redshift
Experience with AWS DocumentDB
Experience with AWS QuickSight
Experience supporting or planning migrations from AWS RDS to AWS Aurora
Experience with Fivetran or similar data integration platforms
Familiarity with HITRUST and SOC 2 environments
Our Technology Environment
Cloud Infrastructure: AWS
Primary Databases: MariaDB on AWS RDS replica sets
Additional Databases: MongoDB, MySQL
NoSQL and Caching: AWS DocumentDB, Redis
Database Administration Tooling: Bytebase
Data Platforms: AWS Redshift, Fivetran
Analytics and Reporting: AWS QuickSight
Security & Compliance: HIPAA
Where
The EverCommerce team is distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia. With a widely distributed team, we are used to working remotely across different time zones.
This role is fully remote and can be based anywhere in the United States.
Please note that you must be eligible to work without sponsorship to qualify for this position, and this role may require travel to our Corporate Headquarters in Denver, Colorado, or to other office locations in North America.
Benefits & Perks
Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
Robust health and wellness benefits, including an annual wellness stipend
Continued investment in your professional development through Udemy
401k with company match
Flexible and generous paid time off
Employee Stock Purchase Program
Compensation
EverCommerce is committed to equal pay and transparency. The annual base salary range for this position is $120,000 - $130,000 USD per year. Please note that the salary range information provided is a general guideline and combines all of the distinct labor markets within the U.S. EverCommerce considers factors such as, but not limited to, scope and responsibilities of the position, candidate’s work experience, candidate’s work location, education/training, key skills, internal peer equity, external market data, as well as market and business considerations when making compensation decisions.
EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!
EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!