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Description
Position Summary:
Event Technology Leads (ETL), are aware of what’s new, what’s changing, and are eager to incorporate innovations for an ‘out of this world’ customer experience with our Event360 product and similar products by other vendors such as Rainfocus, Swoogo, Cvent, Bizzabo and other vendor Event Registration platforms. ETL are detail-oriented with the ability to bridge the gap between what our customer require and what these Platforms can deliver to create amazing interactive experiences for all interactions with our technology.
Essential Functions:
Own overall day-to-day relationship with assigned clients for all event technology product technical requirements, which include: Increasing adoption, ensuring retention, and satisfaction.
Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of event technologies product and its components.
Willingness to be certified in event management platforms such as Event360, Swoogo, Cvent, etc. based on customer preferred platforms
Build events in assigned vendor platforms
Potentially be a lead in knowledge for a specific vendor product and certified in all other vendor products.
Develop, prepare, and nurture customers for advocacy.
Work to identify and/or develop upsell opportunities during the sales cycle to transition to operations.
Work with clients to document requirements for different components, specification signoff and submit changes to the development team.
Advocate customer needs/issues cross-departmentally.
Program manage account escalations.
Participation contributing to team meetings; providing client updates on development and production problems.
Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Build events in Cvent and assigned vendor platforms
EEG’s Proprietary Event360 Product and Internal Project work when time allows.
Internal product development projects as assigned.
Onsite travel, as needed
Requirements
Qualifications Required:
Prior experience in Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention.
3+ years building corporate events websites in Cvent, incentives, SKOs and User Conferences
Proven ability to drive continuous value of our product(s).
Familiarity working with clients of all sizes.
Impeccable written and verbal communication skills.
Detail oriented and analytical.
Strong team player but still a self-starter.
Thrives in a multi-tasking environment and can adjust priorities on-the-fly.
Education and Experience:
Bachelor’s Degree
3+ years of relevant experience
Certified in Cvent
3+ years building corporate events websites in Cvent, incentives, SKOs and/or User Conferences
Preferred experience with Salesforce or other Force.com platforms
Preferred experience with other event platforms such as Rainfocus, Swoogo, etc.
Proficient in Office software.
Prior experience in closing sales deals at the executive level a plus
1 - 3 years of operational experience working for an event management company, including planning and on-site operation
You’re driven: No one needs to push you to our EEG report tools to show clients value; it’s just who you are
Eager to learn, adapt and perfect your work; you seek out help and put it to good use.
You want to help and serve our customers: They win, so you win.
Strong leadership ability and effectiveness in managing teams communication and expectations
A willingness to go the extra mile for our customers and develop strong relationships
Ability to adapt and be part of our rapidly growing business.
Manage projects and follow up on request
EEG is an equal opportunity employer and makes employment decisions on the basis of merit. Company
policy prohibits unlawful discrimination.
Salary Description
$75,000-$90,000 per year