A growing US-based roofing contractor is building out its remote support team, and this role is the operational backbone of that effort. As an Estimator & Insurance Support Coordinator, you keep the sales pipeline moving, claims progressing, and clients informed — so nothing falls through the cracks.
This is not a passive data-entry seat. You'll review the pipeline daily, notice when a job has stalled or information is missing, and act on it — chasing sales reps for details, following up with insurance companies on active claims, and keeping the CRM accurate and current. You'll work alongside field sales representatives and report directly to an operations manager who relies on you to surface problems early.
The role combines four recurring rhythms: CRM and pipeline management, outbound insurance claim follow-up by phone (~2 hours daily), template-based client communication, and client-facing photo reports, plus estimating support using company templates. No roofing, insurance, or estimating background is required — full training is provided on all systems and industry-specific tasks. What can't be trained is a sharp eye, confident phone communication, and genuine ownership of your work.
In your first 90 days, you'll be expected to keep the pipeline accurate every day, follow up on claims without prompting, and deliver clean client updates on time. Strong performers in this role directly protect both the client experience and company revenue.
Responsibilities
Pipeline Scrubbing & CRM Management
Insurance Company Follow-Up
Client Communication
Photo Reports & Estimating Support
General Administrative Support
Requirements
Nice to Have
What We Offer
By applying, you consent to being contacted via the contact information provided in your application for recruitment purposes only.
Our initial calls run on US Mountain Standard Time, within a 3:00 AM – 1:00 PM MST window — that's 6:00 PM – 4:00 AM Philippine time. We know that's a meaningful ask around the time difference, and we genuinely appreciate your flexibility.
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