The
Escrow Processor
supports market brands through the National Operations Center by coordinating escrow transaction documentation, initiating title order processes, and managing payoff and lien-related requests. This role is essential to ensuring accurate, timely file progression through strong organization, attention to detail, and consistent follow-through in a fast-paced, high-volume environment.
Key Responsibilities
Escrow Transaction Processing
Package and distribute escrow-related paperwork to buyers, sellers, real estate agents, lenders, and other transaction partners.
Ensure documents are complete, accurate, and sent in accordance with established timelines and departmental procedures.
Maintain professional and timely communication to support smooth transaction flow.
Title Order Setup & Coordination
Open title orders and obtain required legal descriptions and vesting information.
Prepare and send documentation to title partners for review.
Track title-related documentation and updates to support timely resolution.
Payoff, HOA & Lien Processing
Order and follow up on payoff demands, homeowner association (HOA) demands, and other lien-related documentation.
Monitor outstanding requests and escalate delays as needed to protect closing timelines.
Maintain accurate file documentation and status tracking.
Operational & Customer Service Excellence
Deliver superior customer service to internal market brands and external partners.
Maintain organized, accurate files in compliance with NOC standards and procedures.
Consistently meet deadlines while managing multiple files in a high-volume environment.
Support operational efficiency by adhering to standardized processes and identifying potential issues.
Qualifications / Requirements
Required Skills & Competencies
Strong ability to comprehend and write clear instructions, correspondence, and memos; excellent spelling, grammar, and punctuation required.
Excellent verbal and written communication skills with strong interpersonal abilities.
Demonstrated commitment to superior customer service.
High level of organization with strong attention to detail.
Proven ability to meet deadlines, follow through consistently, and adhere to departmental procedures.
Comfortable working in a fast-paced, high-volume, deadline-driven environment.
Preferred Qualifications
One year experience in escrow, title, real estate, or mortgage operations.
Familiarity with escrow/title systems and document management platforms.
Experience handling payoff demands, HOA demands, and common title liens.