About this role
Description Dragon Pharma Labs is on the lookout for an enthusiastic Escalation Specialist to join our dedicated team remotely. This full-time position based in Opa-locka offers a unique opportunity to contribute to the health and fitness industry by ensuring exceptional customer service and support. As an Escalation Specialist, you will play a crucial role in addressing customer concerns and ensuring timely resolution of issues. Your efforts will directly impact customer satisfaction and retention, as you collaborate with various teams to enhance our service delivery. This is an exciting entry-level position perfect for individuals passionate about helping others and eager to grow within a dynamic company. We offer a competitive salary and a supportive work environment that encourages professional development and career growth within the health and fitness industry. Responsibilities Act as the main point of contact for escalated customer inquiries Investigate and resolve customer issues in a timely manner Collaborate with internal teams to address complex issues Provide feedback to management on recurring issues and potential improvements Assist in developing training materials for customer service teams Stay updated on company products and services to provide accurate information Requirements High school diploma or equivalent; relevant coursework is a plus Strong verbal and written communication skills Ability to empathize with customers and address their concerns Excellent problem-solving abilities Strong attention to detail and organizational skills Basic knowledge of customer service principles Willingness to learn and adapt in a fast-paced environment