Epic Instructional Designer I - Front Desk/Scheduling/Registration

We are recruiting for a mission-driven Epic Instructional Designer I - Front Desk/Scheduling/Registration to join our team! We're with you for life’s journey. At Denver Health, purpose isn’t just something we believe in—it’s something we live every day, for life’s journey. Our Values Respect | Belonging | Accountability | Transparency Department Information Technology Job Summary ***This position focuses on supporting educational needs of front desk, scheduling, and registration staff. Experience in highly desired.*** Working closely with technical analysts and operational leaders/staff, this role is responsible for the design, development, and delivery of communication and education for users of Epic (the electronic health record (EHR) used at Denver Health). The Epic Instructional Designer creates and maintains documentation, curriculums, and e-learnings (blended learning, synchronous and asynchronous learning) and anticipates training challenges and opportunities for newly hired employees. The role also tests the Epic software training environments. They monitor training program effectiveness, review and evaluate work, and offer performance reports. They support the team goal to deliver elegant training solutions that are intuitive, empowering, efficient, sustainable, systems focused, and foundation based. This role receives coaching and works under limited supervision. Essential Functions : Documentation, materials creation and maintenance - Design, develop, track, evaluate, improve and maintain training curriculums, eLearning modules, curriculums and classes, materials such as job aids, bulletins, and huddle sheets, etc. based on workflow research and analysis, collaboration with stakeholders, and a thorough understanding of the Epic software. Analyze content, target audience, job tasks and learner environment to identify appropriate instructional strategies and modalities. Research system updates in vendor tools to identify education and change management opportunities and risks. Deliver content that meets the needs of a broad spectrum of adult learners. Work with SMEs, analysts and team members to ensure training deliverables are in line with both organization goals and the delivered solutions. Use Learning Management System (LMS) to deliver training and to track and report results. Regularly analyze work to identify opportunities to improve. Support the educational development of best practices. (30%) Communication, facilitation and presentation - Deliver content — Lead classes and labs, make formal and informal presentations to leadership, team members and end users. Learn curriculum, systems, and roles necessary to schedule, coordinate and deliver train-the-trainer classes, classroom training and virtual training to users in multiple roles across supported applications. Use Learning Management System (LMS) to track eLearning, labs and classroom training and report training results to all impacted groups. Mentor trainers on their delivery and presentation skills of operational trainers (15%) Project Management - Manage timelines, resources, and milestones of assigned projects. Communicate training plans to project manager and stakeholders. Prioritize work between and inside a project. Escalate issues and trends, and collaborate on solutions. Review and document the status of projects; escalate unresolved issues to leadership. Participate in Lessons Learned. (5%) Liaise, rounding, help tickets and At The Elbow (ATE) support - Act as a liaison with users taking time to understand their needs and developing relationships through interpersonal skills and effective, consistent communication. Observe users in units/clinics to learn workflows, user and department functions and needs and develop relationships to coordinate and deliver effective, consistent communication. Support end users by responding to training tickets. Round with end users to validate workflow and educational success. Provide feedback to analyst members on user requests and issues. Provide support to struggling individuals or groups, and to provide troubleshooting and follow up to issues or training tickets as needed. (15%) Work tracking and documentation - Use problem/request tracking tools to keep documentation current on all assigned tasks. Complete work status and time allocation documentation. (5%) Maintenance and improvements - Follow standards and expectations for annual review and update of all content: Job aids and tipsheets, curriculum, training environment build, content on LMS, etc. Using available data, analyze value of current offerings and identify opportunities to improve. (10%) Learning and uptraining - take classes, pass tests, shadow users and become a workflow expert for the Epic applications you are assigned to learn. Complete assigned and required proficiency for Epic assigned applications and certify in the application. If the new hire has prior Epic this time is spent learning more about Denver Health and our systems. (20%) Education : High School Diploma or GED required. Work Experience : 1-3 years experience working in adult education (experience in healthcare preferred) required, -OR - 5+ years experience in health care may be accepted in lieu of formal adult education experience assuming at least some of that time involved training peers and or new employees required, -OR- 6+ years of experience in secondary education accepted in lieu of experience in adult education required. Knowledge, Skills and Abilities : Team-oriented and self-motivated with the ability to balance multiple projects. Ability to develop strong relationships and build buy-in and collaborate successfully with a wide variety of Subject Matter Experts (SMEs), stakeholders and to communicate with both technical and non-technical employees across the organization Adult learning theory application Good communication and organizational skills are a requirement. Excellent oral and written presentation and communications skills. Strong negotiation skills and the ability to influence others without direct lines of authority. Experience with Microsoft Office Suite required Instructional writing for digital media The ability to prioritize and make good decisions with minimal supervision. Knowledge of specific healthcare industry Epic (or other EHR) applications preferred Experience with Adobe Creative Suite products preferred. Shift Days (United States of America) Work Type Regular Salary $64,700.00 - $93,800.00 / yr Benefits At Denver Health, we take care of the people who take care of our community. Our benefits are built to support your life, your family, and your future — with generous paid time off, fully paid parental leave, exceptional retirement contributions, comprehensive health coverage, and nationally recognized well-being programs. We invest in your growth through tuition assistance, career advancement pathways, and professional development — while also offering meaningful financial advantages through loan forgiveness eligibility and employer contributions. When you join Denver Health, you’re joining a mission-driven organization that invests in you. Here is a small list of our benefit programs: Paid time off starting at 28 days per year, inclusive of vacation, personal/sick, and 7 Holidays 100% paid parental leave up to 6 weeks Immediate eligibility for retirement plans with employer contribution up to 9.5% Generous medical, dental, vision plans in addition to employer paid disability and life insurance. Comprehensive well-being programs including on-site employee fitness center located on Denver Health main campus and nationally recognized RESTORE Center Free RTD EcoPass (public transportation) Childcare discount programs & exclusive perks on large brands, travel, and more Tuition reimbursement & assistance Education, coaching, and professional development opportunities through the Workforce Development Center (WFDC) that support internal career growth and advancement pathways Professional clinical advancement program & shared governance Public Service Loan Forgiveness (PSLF) eligible employer+ free student loan coaching and assistance navigating the PSLF program National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer About Denver Health Denver Health is an integrated, high-quality academic health care system considered a model for the nation that includes a Level I Trauma Center, a 555-bed acute care medical center, Denver’s 911 emergency medical response system, 10 family health centers, 19 school-based health centers, Rocky Mountain Poison & Drug Safety, the Public Health Institute at Denver Health, Denver Health Medical Plan and Denver Health Foundation. As Colorado’s primary, and essential, safety-net health care system, Denver Health is a mission-driven organization that has provided millions in uncompensated care for the uninsured each year. Located near downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer. Denver Health is an equal opportunity employer (EOE). We value the unique ideas, talents and contributions reflective of the needs of our community. All job applicants for safety-sensitive positions must pass a pre-employment drug test, once a conditional offer of employment has been made. Applicants will be considered until the position is filled.