Entry Level Quality Assurance Associate - CRM

Who We Are Zenni pioneered the online eyewear industry in 2003 with a mission to make eyewear affordable and accessible for everyone. With complete prescription pairs starting under $10, Zenni offers adults and children the freedom to see clearly and express themselves through a wide selection of high-quality prescription glasses, sunglasses, protective eyewear, and non-prescription frames - curated with fashion, function, and style in mind. Based in the San Francisco Bay Area, Zenni has redefined the traditional retail model, emerging as the premier destination for online eyewear in the United States while surpassing 70 million frames sold globally. Zenni is proud to be the Official Eyewear of the San Francisco 49ers, Columbus Crew, Monster Jam, WWE, Team Liquid, and more. Zenni has collaborated with designers and tastemakers on exclusive collections, including Chase Stokes and George and Claire Kittle. For more information, visit zenni.com . About the Role: We are looking for a detail-oriented Sr. QA Associate, CRM to join our growing team. In this role, you will be responsible for ensuring the quality and reliability of our CRM platform, email campaigns, and ecommerce web application across multiple environments and devices. You will work closely with cross-functional teams including developers, product managers, and marketers to define test strategies, identify defects, and deliver high-quality digital experiences to our customers. The ideal candidate thrives in a fast-paced Agile environment, has a strong analytical mindset, and takes pride in shipping bug-free, well-tested products. The team consists of a diverse group of talented QA and Automation Engineers, who use modern testing tools, technologies, and techniques. We also strive to provide an environment that allows for personal and professional growth. This role will report to the QA Manager. The role will be based in Canada and offers a remote working environment. Responsibilities: Plan, develop, and execute comprehensive test strategies including functional, regression, integration, smoke, and exploratory testing across multiple environments (Staging, UAT, and Production) Conduct end-to-end CRM and email campaign testing, covering template rendering, dynamic content, personalization, audience segmentation, and automated customer journey workflows Perform cross-browser and cross-platform testing across Android, iOS, and Web to ensure product readiness for production releases Validate multi-language email translations to support our international sites Validate email rendering across major clients and devices, ensuring links, CTAs, tracking parameters, and unsubscribe mechanisms function as intended Verify data integrity between CRM platforms and campaign tools, including trigger logic, drip sequences, and list management rules Create and maintain test cases and test plans, participate in bug triaging, priority assessment, and defect tracking to ensure timely resolution of issues Work closely with developers, product managers, and designers to uphold QA best practices and standards Actively participate in Scrum ceremonies including daily stand-ups, retrospectives, and lessons learned sessions Partner with the Test Automation team to identify, prioritize, and review test cases for automation and analyze results Basic Qualifications: Bachelor’s degree or college diploma in Computer Science (or a similar program), or equivalent knowledge and experience 1+ years in testing ecommerce applications or CRM experience Working experience using defect tracking systems (JIRA) Proficiency in English is required Excellent communication skills, including the ability to write detailed bug reports and explain technical problems with ease Excellent analytical, debugging, and problem-solving skills Highly self-motivated, adaptable to learning new technologies, and a good sense of urgency Proven ability to collaborate with multiple teams, as well as work independently as a self-starter Rigorous in following processes, documenting your work, and maintaining great attention to detail with a passion for shipping high-quality software Preferred Qualifications: Knowledge of ecommerce applications and email testing Fluency (the ability to speak, read, and write) in Spanish or French Benefits: Annual Bonus Program Healthcare: 100% premiums covered for extended medical, dental, and vision paid by the company for employees (50% for dependents) Group & dependent life, AD&D, and long-term disability coverage Company-matched RRSP contributions up to 4% Employee Assistance Program (EAP) for mental health and wellness support Free access for you and your family to our digital wellness platform - Wellness Coach FTO (Flex Time Off) in addition to our Week of Zen - the time between Christmas and New Year’s to relax and recuperate Fully Paid Parental Leave - 16 weeks for birthing and non-birthing parents Family forming and fertility support & services through Maven Annual Zenni Gift Card - to use towards our products! Compensation In addition to other forms of compensation like perks and benefits, the estimated range for this role is CAD 75,000 - 83,000. The final offer will be determined based on permissible, non-discriminatory factors such as skill set, experience, geographical location, market conditions, and other organizational needs. The Company reserves the right to change, modify, or revisit the salary range for various reasons including business needs. At Zenni Optical, people remain the heart of our mission, even as we embrace technology that moves us forward. While we recognize the immense promise of AI, we are equally mindful of its limitations and use these tools strictly to assist our Talent Acquisition team rather than replace human judgment. We utilize AI tools as a collaborative partner to create content–such as job descriptions, interview questions, and outreach messaging–and review resumes, but we maintain a firm commitment to human-led hiring where AI never makes a final decision. Every selection is determined by a member of our team to ensure every candidate is personally valued by a human rather than an algorithm. We look forward to hearing from you! We strive to build a diverse team of individuals with a broad range of experience and perspectives. We encourage you to apply even if you don’t feel you meet all the qualifications. Zenni Optical is an equal opportunity workplace and considers applications without regard to race, color, national origin, gender identity, sexual orientation, age, citizenship, marital status, disability, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.