Position Overview
We are seeking motivated, service-oriented individuals who enjoy communicating with people and providing clear, helpful guidance. This role blends customer support and client interaction, ideal for individuals who are dependable, organized, and comfortable working in a structured, professional environment. Multiple openings are available for individuals looking to grow within a people-focused organization.
About the Organization
Our organization has a long-standing history of serving working professionals and member-based groups across North America. We support millions of individuals through partnerships with large associations and organizations, providing long-term protection solutions designed to remain in place throughout different life stages. The company is recognized for stability, ethical practices, and a strong commitment to both clients and team members, earning consistent recognition as a top workplace.
Key Responsibilities
Handle inbound and outbound calls with individuals who have requested information
Schedule and conduct virtual or phone-based appointments
Present information clearly and professionally using provided materials
Assist individuals with completing required digital forms and documentation
Maintain accurate records and ensure quality standards are met
Utilize basic computer systems and follow established workflows
Participate in ongoing training and professional development opportunities
What We Provide
Structured onboarding and hands-on training
One-on-one mentorship and team support
Flexible scheduling options
Remote work-from-home capability
Clear pathways for long-term career development
A collaborative, professional team environment
Recognition programs and company-sponsored events
Minimum Qualifications
Strong verbal and written communication skills
Good time management and organizational ability
High school diploma or equivalent (post-secondary education an asset but not required)
Customer service, retail, or client-facing experience is helpful but not mandatory
Interview Process
To support accessibility and community wellness, all interviews are conducted via secure video conferencing.