Entry-level Analyst, Law Library Operations

Harbor is seeking an entry-level Analyst to support day-to-day law library operations as part of our Knowledge and Research Services team. This role is well-suited for someone early in their career who enjoys service-oriented work, is highly organized, and is eager to learn how a modern law library supports attorneys and legal staff. The Analyst will help keep library services running smoothly by assisting with invoice processing, resource access support, usage and administrative reporting, and other operational tasks that enable timely, high-quality information support. This is a fully remote role that can be worked from anywhere in the United States or Canada. Responsibilities: Maintain the library catalog and administrative records for collections, contracts, and invoices, tracking order and renewal dates, and ensuring documentation is complete, current, and accessible. Help maintain access to electronic resources by assisting with password/access issues, troubleshooting common user issues, and escalating vendor/platform problems as needed. Support knowledge organization tasks such as updating internal research guides, adding/maintaining metadata, and helping keep shared repositories accurate and current. Create and maintain simple tracking logs and operational reports (e.g., request volume, turnaround time, usage, and common issue categories) to support service management. Assist with current awareness and monitoring (e.g., tracking legal and industry news, alerts, and updates) and distribute summaries or alerts to relevant stakeholders. Coordinate with vendors and internal teams on renewals, resource changes, and administrative requests, ensuring updates are documented and communicated. Contribute to process improvements by identifying recurring issues, documenting standard operating procedures, and suggesting workflow enhancements. Assist with document delivery and source retrieval by locating materials in firm subscriptions and public sources and coordinating delivery to attorneys and staff. Participate in training and ongoing professional development to build proficiency with legal research tools and library services. Participate in research as needed and appropriate. Qualifications: Bachelor’s degree required. Coursework or experience in library/information services, legal studies, paralegal studies, or a related field is a plus; MLIS/MSLIS or JD is preferred but not required. Strong customer service mindset with a professional, responsive approach to supporting attorneys and staff. Excellent organization, attention to detail, and ability to manage multiple requests with shifting priorities. Comfort learning and working in online research platforms; familiarity with tools such as Westlaw, LexisNexis, Bloomberg Law, or similar is helpful but not required. Proficiency with Microsoft Office (especially Outlook, Word, and Excel); ability to produce basic tracking and reporting. Clear written and verbal communication skills, including the ability to summarize findings and document processes. Ability to work independently in a remote environment while collaborating effectively with a distributed team. Reliable internet connection for virtual working. About Us: Harbor is the preeminent provider of expert services across strategy, legal technology, operations, and intelligence. Our globally integrated team of 800+ strategists, technologists, and specialists navigate alongside our clients – leading law firms, corporations, and their law departments – to provide essential resources and invaluable insights. Anchored in a rich heritage of deep knowledge, steadfast relationships, and mutual respect, our unwavering dedication lies in shaping the future of the legal industry and fostering enduring partnerships within our community and ecosystem. Harbor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, marital status, civil union status, national origin, ancestry, age, parental status, disabled status, veteran status, or any other legally protected classification, in accordance with applicable law.