About this role
This role is fully remote anywhere in the UK Team The Talent Systems Support team delivers responsive, knowledgeable, and high-quality support for customers across the globe. With team members distributed across North America, Latin America, Europe, and Asia-Pacific, we work together to resolve issues, share insights, and ensure a consistent experience across all Talent Systems platforms Job purpose Enterprise Support Specialists provide high-quality, thorough, and efficient support to our demand-side clients. This role involves resolving product issues, guiding clients through features and workflows, and acting as a liaison between clients and internal teams. Specialists also collect client feedback, facilitate training, and ensure we consistently meet expectations across the entire lifecycle — from onboarding to ongoing engagement. Experience supporting VIP clients in a fast-paced support environment Strong written and verbal communication skills Tech-savvy and comfortable learning new software quickly Patient, empathetic, and able to stay calm under pressure Experience with cloud software, help desk tools, and CRMs (e.g., Zendesk, JIRA) Ability to work independently, manage competing priorities, and multitask effectively Experience worked in a casting office or agency preferred Client Support Respond to a high volume of client inquiries via email, phone, and chat in a timely and thoughtful manner Troubleshoot technical issues, report and escalate bugs Follow up with clients to confirm issue resolution and satisfaction Recommend best practices and guide clients through product features and workflows Cross-Team Collaboration Work closely with teammates to ensure consistent support experiences Share product feedback or recurring issues with leads or operations team Relationship Management Build and maintain strong working relationships with enterprise clients Understand client goals and proactively identify ways to support their success Collaborate with Client Success and Business Development teams to ensure unified support