Enterprise Customers Success & Sales Operations Manager North America

**Location**: Remote, must be based in North America **Employment Type**: Contract, full-time **Travel Requirements**: Travel to conferences, roadshows, and in-person meetings as needed **About Tangible** Tangible is a fast-growing, tech-driven platform providing liquidity solutions to LPs and GPs in the private-markets secondaries space. By combining deep sector expertise with modern infrastructure, we unlock liquidity across private equity, private credit, and real assets. Our platform enables investors to move faster and smarter in an evolving market. Tangible is seeking a high-impact Sales Operations Manager to act as the "COO" of our sales organization. You will not be learning Private Equity on the job; you are expected to arrive with a deep understanding of the private-markets secondaries space, LPs, and GPs. Your mission is to transform our sales activity into a data-driven "GTM machine" by implementing rigorous KPIs, optimizing our sales stack, and architecting the strategy for our expansion into enterprise-level accounts. * **Operational Leadership**: Act as the strategic partner to the sales team, owning the "Sales Operating System" including pipeline velocity and repeatable throughput, and the lifecycle of LPs and GPs (Family Offices, Pensions, RIAs). * **KPI & Performance Management**: Establish and monitor advanced quantitative and qualitative KPIs. Maintain strong organization and discipline around pipeline, follow-ups, and activity tracking. * **Go-To-Market (GTM) Strategy**: Design and execute a multichannel GTM strategy, focusing on target market segmentation, value proposition refinement, and pricing models. * **Customer Success**: Build the customer success framework for institutional clients, ensuring long-term retention and expansion. * **Sales Enablement**: Oversee the adoption and optimization of sales tools to ensure 100% visibility into performance. Use data and insight to continuously refine outreach and sales approach. * **Market Presence and Networking**: Attend conferences, roadshows, and industry events regularly to build relationships and source opportunities. Act as a visible representative of Tangible in the market and at industry events * **Private Equity Expertise**: Deep subject matter knowledge of private equity is mandatory. You must understand the nuances of selling to family offices, pensions, and endowments. * **Experience and Market Focus**: 5+ years of sales experience is required, with a strong preference for candidates who have specialized knowledge and a proven track record within the competitive United States market. * **Analytical Rigor**: Proven ability to apply analytical rigor to design and implement automated workflows and systems within the sales operation. * **Licensing**: Possession of FINRA Series 7/66 or Canadian CIRO/IIROC equivalents (or the immediate ability to obtain them) is a significant advantage. * **The "Startup" Mindset**: You are a self-starter who can transition from presenting to the CEO to building a lead-gen model in a single afternoon. If you meet the requirements above you’re excited to shape the future of private markets and work alongside a brilliant team of engineers, ex-bankers, and startup superstars, we’d love to hear from you.