Enterprise Account Director, Retail

About Bazaarvoice At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products. The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty. Our brand promise : closing the gap between brands and consumers. Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia. It’s official: Bazaarvoice is a Great Place to Work in the US , Australia , India , Lithuania, France, Germany and the UK ! Bazaarvoice is seeking an extraordinarily talented Enterprise Account Director to join our world-class sales organization on the Retail Team. We are looking for a unique individual who can navigate the complexities of a multi-million dollar book of business while maintaining the hunger and "hunter" mentality required to expand our footprint within the world's most recognizable brands. You must be a true book of business owner: Someone who can command a room of C-level stakeholders, orchestrate a large internal "pod" of specialists, and move seamlessly between high-level strategy and tactical execution What You'll Do: Orchestrate the Enterprise Ecosystem: Act as the "CEO" of your territory, leading a cross-functional pod (Junior Sellers, Product Specialists, Client Success, and Solutions Consultants) to drive growth and retention. Strategic Opportunity Mapping: Beyond standard discovery, you will conduct deep-dive analysis into client business models to reveal latent pain points and align Bazaarvoice’s high-ROI SaaS solutions with their global business objectives. End-to-End Deal Architecture: Manage the entire lifecycle of complex, high-six and seven-figure deals—from initial prospecting and aggressive pipeline building to sophisticated contract negotiation and renewal. Value Defense & Expansion: Confidently demonstrate and defend the ROI of the Bazaarvoice platform, ensuring our value proposition is understood from the marketing manager level up to the CMO and CTO. Thought Leadership: Act as a trusted advisor to your clients, staying ahead of industry trends, competitor movements, and shifts in consumer behavior to provide proactive strategic guidance. What You'll Bring: Experience: 5+ years of relative experience in Enterprise SaaS sales, Retail, or Digital Marketing, with a proven track record of managing high-value portfolios and consistently exceeding multi-million dollar quotas. Executive Presence: The poise and confidence to build trust-based relationships with C-level stakeholders at Fortune 500 companies. Strategic Rigor: The ability to approach a sales cycle through a lens of creativity and leadership, using data and storytelling to win complex "consensus" buys. High-Velocity Discipline: The ability to drive urgency, handle objections with resilience, and maintain a high volume of outbound activity through LinkedIn, email, and phone. Collaborative Leadership: Demonstrated ability to lead internal teams and "sell" your vision internally to get the resources needed to close and grow your accounts. Technical & Financial Acumen: A deep understanding of business practices and the ability to articulate complex ROI models during intense negotiation processes. The "Bazaarvoice" DNA: A high level of enthusiasm, coachability, and an unwavering work ethic. You are comfortable hearing "no," shaking it off, and pivoting your strategy to find the "yes." Key Performance Indicators: Net New Revenue: Driving expansion and new business within the Enterprise segment. Retention & Growth: Maintaining the health of your existing multi-million dollar book. Pipeline Velocity: Consistently moving opportunities through the funnel with accuracy and speed. Cross-Functional Leadership: Successfully leveraging and leading your support pod to maximize territory coverage. #LI-Hybrid #LI-JM1 Why join Bazaarvoice? Customer is key We see our own success through our customers’ outcomes. We approach every situation with a customer first mindset. Transparency & Integrity Builds Trust We believe in the power of authentic feedback because it’s in our DNA. We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance. Passionate Pursuit of Performance Our energy is contagious, because we hire for passion, drive & curiosity. We love what we do, and because we’re laser focused on our mission. Innovation over Imitation We seek to innovate as we are not content with the status quo. We embrace agility and experimentation as an advantage. Stronger Together We bring our whole selves to the mission and find value in diverse perspectives. We champion what’s best for Bazaarvoice before individuals or teams. As a stronger company we build a stronger community. Commitment to diversity and inclusion Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world’s smartest network of consumers, brands, and retailers. The successful candidate will be required to complete a background check. We will provide additional information and obtain your written consent before proceeding.