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Position Summary Reporting to the Senior Manager, Enrollment, the Assessment Lead (AL) is responsible for supporting the clinical quality and compliance of enrollment services. The AL is the lead escalation point for clinical issues management and support. The AL works with teams to ensure compliance with documentation standards, required regulations, and best practices. The AL will collaborate with the Manager, Enrollment and consult with additional clinical and compliance resources to ensure the effective onboarding and ongoing clinical support of care management teams to ensure delivery of high-quality services to consumers and caregivers. The AL creates and maintains a person-centered business culture that fosters commitment, continuous improvement, employee and caregiver engagement, and high performance. What You Will Do: • Respond to requests from caregivers and consumers and communicate with team members regarding concerns or emerging issues• Track consumer risk and work with care teams to create the plan of care (POC) as appropriate• Manage the case conference process, facilitating case review as well as discussion of risk mitigation strategies and follow-up• Resolve and respond to complaints or grievances expressed by consumers or caregivers or their stakeholders• Drive effective utilization of established best practices and protocols across the team, ensuring compliance with contractual obligations and NCQA accreditation requirements; observe virtual/assessment visits with enrollment members and review documentation for quality• Coach and mentor care team members and identify individual or team training needs; provide training to new clinical team members and others as needed• Ensure continuous survey and audit readiness, maintaining compliance with company policies and practices as well as federal/state/local regulations• May supervise administrative staff• Perform other projects and duties as assigned What You Will Bring: • Bachelor’s degree or equivalent, preferably in a health care or social services discipline is required along with a minimum of 4-6 years of experience in case management and care planning for older adults with complex medical conditions and/or individuals with disabilities, preferably in a health care, long-term care, social service or community setting. • An active RN license is preferred • An active LSW/LISW license is preferred• Demonstrated ability to coach and mentor others• Working knowledge of case management systems, community service and delivery systems, and Microsoft Office suite• Ability to travel (usually by automobile) within assigned geographic area; valid driver’s license and automobile insurance is required • Additional state-specific qualifications may be required You'll Benefit From: At Careforth your well-being matters. With flexible schedules, a remote-first culture, and a nationally recognized wellness program, our benefits are designed to help you thrive, both professionally and personally. Discover how we invest in you: https://careforth.com/careers/#benefits The pay range for this position is $62,657 to $84,173. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and geographic location.