The Enrollment Communications Analyst provides support and management of the Enrollment Management contact center, including but not limited to telecommunication routing, data analysis, staff productivity/efficiency and system resources.
Work Location:
Virginia Beach, VA (Eligible for remote work depending on location.)
Essential duties:
Implement contact center routing strategies to meet customer demands within Enrollment Management units
Translate data into presentable formats, via visualization tools for organizational stakeholders
Ability to make decisions on real time staffing needs, analyze metrics and identify trends
Partner with Enrollment Management and Information Technology Leadership in the development, enhancement and rollout of enterprise systems
Develop data documentation manuals or other learning materials, as needed
Qualifications:
Bachelor’s degree in a field relevant to the work described above (typically math or computer science), though significant experience related to the job requirements can substitute for a field of study
Must be comfortable with the detailed work of data validation and preparation. Prior experience with analytical software is a must
Cloud-based contact center experience preferred
Candidates must have:
Superior oral and written communication skills. Ability to explain complicated ideas and data intense analysis to senior management in a clear and concise manner
Strong problem solving and data/process analytic skills
Customer Service and Project Management experience
Commitment to Regent’s core values of Excellence, Innovation, and Integrity
Regent University does not discriminate in employment in its programs or activities on the basis of race, color, national or ethnic origin, sex, disability, age or veteran status. For full Non-Discrimination Policy click
here
.
Benefits
Regent offers a wide range of generous benefits including health, life and disability insurance; flexible spending accounts; tuition incentives; fully vested retirement plans; life and disability insurance options, time off, and more. All regular faculty and staff serving at Regent and working a minimum of 30 hours per week will receive an attractive benefits package.