Engagement Manager – SAP Technical AMS (S/4HANA) (Canada - Remote)

About CloudLabs:

CloudLabs Inc was founded in 2014 with the mission to provide exceptional IT & Business consulting services at a competitive price, to help clients realize the best value from their investments.

Within a short span, CloudLabs evolved from pure-play consulting into a transformative partner for Business Acceleration Advisory, Transformative Application Development & Managed Services - enabling digital transformations, M&A transitions, Automation & Process-driven optimizations & complex Integration initiatives for enterprises across the globe. As a Strategic Planning & Implementation Partner for global companies, CloudLabs has seen a 200% uptake in winning high-value, high-impact and high-risk projects that are critical for the business.

With offices in the US, Canada, & India and with the team of 250+ experienced specialists, CloudLabs is now at an inflection point and ready for its next curve of progress.

Please write & follow us here:

Website: cloudlabsit.com

LinkedIn: CloudLabs Inc

Email us: [email protected]

What we offer:

• We welcome candidates rejoining the workforce after career break/parental leave and support their journey to reacclimatize too corporate.
• Flexible remote work.
• Competitive pay package.
• Attractive policy, medical insurance benefits, industry leading training.
• Opportunity to work remotely is available

Experience Required:

• 12+ years of SAP experience with strong technical foundation
• Minimum 2–3 years as Engagement Manager / Delivery Manager
• Proven track record managing SAP AMS / support engagements
• Experience working with US clients in a global delivery model
• Strong exposure to S/4HANA (Private Cloud / RISE preferred)

Job Location: Canada - Remote

VISA Status: Either Canadian citizens or PR holders

Time zone Preferred: Candidates in EST or CST time zones only

Position Type: Full-time, direct employment (no contract/consulting roles)

Role Overview:

CloudLabs is looking for a client-facing Engagement Manager to lead SAP Technical AMS engagements, primarily focused on S/4HANA Private Cloud environments. This is a hands-on leadership role requiring a balance of technical depth (Basis and/or Security) and engagement management expertise, suited for someone who thrives in a mid-sized, high-growth environment with direct visibility to executive leadership.

Key Responsibilities:

Engagement Ownership:

Own end-to-end SAP AMS engagements for US-based clients, ensuring delivery excellence, SLA adherence, and client satisfaction

Act as the single point of accountability for CloudLabs delivery in technical AMS engagements

Manage engagement financials, margins, and resource utilization

Client & Relationship Management:

Serve as a trusted advisor to client IT leadership and stakeholders

Lead governance calls, QBRs, and escalation management

Identify growth opportunities (upsell / cross-sell) within existing accounts

Technical Leadership

• Provide hands-on or advisory support in SAP Basis and/or SAP Security
• Oversee:

o System performance and availability

o Transports, upgrades, patching, and refreshes

o Security compliance and audit readiness

• Drive best practices for S/4HANA Private Edition / RISE environments
• Experience on S4Upgrades to versions, 2022, 2025 etc.

Team Leadership & Development:

• Lead a distributed team across onsite/offshore delivery models
• Mentor and grow next-level leaders within the team
• Drive accountability, ownership, and a strong delivery culture

Operational Excellence:

• Establish and enforce ITIL-based AMS processes
• Drive continuous improvement, automation, and efficiency initiatives
• Monitor KPIs, SLAs, and ensure proactive issue resolution