Endpoint Delivery Supervisor - IT End User Services

Thank you for your interest in joining Solventum. Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventum, people are at the heart of every innovation we pursue. Guided by empathy, insight, and clinical intelligence, we collaborate with the best minds in healthcare to address our customers’ toughest challenges. While we continue updating the Solventum Careers Page and applicant materials, some documents may still reflect legacy branding. Please note that all listed roles are Solventum positions, and our Privacy Policy: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/ applies to any personal information you submit. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Job Description: Endpoint Delivery Supervisor - IT End User Services (Solventum) 3M Health Care is now Solventum At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue. We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you. The Impact You’ll Make in This Role The Endpoint Delivery Supervisor is a hands-on technology and people leader for Solventum’s India-based software and OS delivery team. This role partners closely with the End User Computing Leader and tower leads to shape delivery strategy, guide technical execution, and strengthen end-user experience, while leading the Bangalore-based team through coaching, development, and day-to-day leadership. Key Responsibilities Serve as a strategic and technical partner across Software Packaging & Delivery, Deployment, Endpoint Engineering, OS Lifecycle, and Vulnerability Management. Help define and evolve the endpoint management stack (Intune, MECM/SCCM, Jamf, Patch My PC, BeyondTrust, Autopilot). Guide endpoint engineering and security capabilities, including privilege management, Java/browser controls, Conditional Access, OS security baselines, and end-user experience tooling. Drive OS platform lifecycle execution, including release qualification, standards, governance gates, and change control for Windows and macOS. Partner with Security, Procurement, Applications, SMEs, and managed service providers to align delivery plans, resolve blockers, and deliver integrated solutions. Lead initiatives to modernize, optimize, and cost-manage core endpoint services. Serve as incident leader for major software delivery or OS events, driving response, communication, RCA, and corrective actions. Strengthen service quality and operational rigor through automation, AI, release readiness, documentation, runbooks, service metrics, and patch compliance. Maintain hands-on technical credibility through design input and troubleshooting. Represent EUC delivery in governance forums, architecture reviews, and vendor engagements. Lead the Bangalore-based team (hiring, onboarding, performance management, coaching, succession planning). Mature Agile delivery practices, including prioritization and capacity management. Build a high-performing, engaged team culture focused on retention and end-user outcomes. Champion measurable improvements in end-user experience, reliability, and business value. Your Skills and Expertise Minimum Qualifications Bachelor’s degree (or equivalent experience: High School diploma/GED + 4 years IT experience). 7+ years in EUC software delivery, endpoint engineering, OS lifecycle, or related fields. Hands-on expertise in at least one core area (Intune/MECM/Jamf/PatchMyPC delivery, endpoint engineering, or OS lifecycle). 2+ years of people leadership experience (direct or indirect). Preferred Qualifications Experience leading major OS/platform programs (Windows 11, Hotpatch, LTSC, Copilot+ PC, macOS upgrades). Experience evaluating and modernizing endpoint security tools (e.g., BeyondTrust vs CyberArk, Java alternatives, DEX tools like SysTrack or Endpoint Analytics). Proven ability to lead complex, multi-team programs on tight timelines (PMP/Scrum a plus). Experience advising senior leadership and shaping delivery strategy. Experience leading globally distributed teams and working across time zones. Experience operating in a mixed MSP / FTE delivery model. Track record of developing talent, improving engagement, and building career paths. Strong executive communication skills. Customer-first / end-user experience mindset. Experience in regulated environments (SOX, FDA, HIPAA). Work location: Bangalore (Hybrid) Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process. 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