Enablement Manager

Are you passionate about empowering people and building high-performing teams from day one? Impel is looking for an Enablement Manager to design and deliver world-class onboarding and training programs for our Dealer Performance Management team. You'll be the driving force behind getting new hires — Performance Managers, Performance Engineers, and Customer Success Support Agents — up to speed quickly and setting them up for long-term success. This is a highly collaborative, high-impact role at the intersection of training, operations, and technology. You'll work closely with team leaders, Field Trainers, and cross-functional partners in marketing, product, and operations to build a culture of continuous learning and excellence. What You'll Do Onboarding & Ramp-Up Design and execute comprehensive onboarding programs that introduce Impel values, tools, and best practices to new hires. Ensure every team member is set up for success from day one and develops a lasting "day-one mentality" as they ramp to full productivity. Oversee system setup, user administration, software configuration, dashboards, integrations, health scores, and reporting for new employees. Training Delivery Train new hires on key platforms including Salesforce, Tableau, Confluence, ADP, and Slack — ensuring they can extract meaningful insights and apply them in their day-to-day work. Lead virtual product training for dealerships via webinars and one-on-one coaching sessions, as well as business reviews using customer-centric best practices. Introduce the Challenger mindset — guiding team members on how to develop data-driven recommendations and present insights to stakeholders in compelling, actionable ways. Collaboration & Continuous Improvement Partner closely with Dealer Performance Team leaders, Field Trainers, and cross-functional teams to keep training programs aligned with business goals. Demonstrate how to leverage reports and data to identify risks, predict churn, and surface opportunities for customer retention and growth. Bachelor's degree in Operations, Training, Business Administration, or a related field — or equivalent hands-on experience. 3+ years of experience in automotive training, enablement, or a related field. Outstanding presentation, communication, and interpersonal skills — you know how to engage and energize a room (or a Zoom call). Proven ability to build and deliver engaging online training programs and e-learning content. Highly organized self-starter who thrives both independently and as part of a collaborative team. Experience with Learning Management Systems (LMS), Salesforce, or Tableau is a plus. Knowledge of automotive dealership operations and software solutions is a significant advantage. Willingness to travel up to 10% as needed.