Employee Relations Advisor

ABOUT SINCH Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, Paypal , Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email. Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey. At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our foundation! DESCRIPTION Sinch is a global leader in cloud communications, and our people are at the heart of our success. To continue fostering a respectful, fair, and high-performing culture, we are looking for a dedicated HR Business Partner, specializing in employee relations & employment investigations. This is a critical role responsible for managing complex employee relations issues and conducting thorough workplace investigations. You will be a trusted advisor to our managers and a guardian of our culture, ensuring that our policies are applied consistently and that every voice is heard. This is an opportunity to make a significant impact by promoting a positive and ethical work environment where every Sincher can thrive. What you’ll do As our new HR Employee Relations & Investigation Specialist, you will be the go-to expert for navigating sensitive and complex workplace situations. You will: Lead prompt, thorough, and objective investigations into employee concerns, including allegations of harassment, discrimination, and other forms of misconduct. Provide expert coaching, guidance, and recommendations to HR Business Partners and business leaders on a wide range of employee relations matters, such as performance management, conflict resolution, and policy interpretation. Serve as the primary point of contact for sensitive and escalated employee relations issues, ensuring a fair and consistent process. Analyze employee relations data to identify trends and partner with the broader HR team to develop proactive strategies and training to improve the employee experience. Develop and facilitate training for managers and employees on key topics like respectful workplace conduct, performance management, ethics, and effective leadership. Partner closely with our Legal team to ensure compliance with all federal, state, and local employment laws and mitigate risk. Maintain meticulous and confidential records of investigations and employee relations cases. Help develop and refine HR policies and procedures to align with our values and business needs. Drive performance improvement processes, including recommendations for best practices on corrective action, performance management, manager and business partner upskilling. REQUIREMENTS You are an empathetic, objective, and resilient HR professional with a strong moral compass and a passion for creating a fair and positive work environment. 5+ years of progressive HR experience, with at least 3 years focused specifically on employee relations and conducting complex workplace investigations. In-depth knowledge of U.S. federal and state employment laws and regulations. Proven ability to manage sensitive and highly confidential information with discretion and professionalism. Exceptional interpersonal and communication skills, with a demonstrated ability to listen, build trust, and influence at all levels of the organization. Strong analytical and problem-solving skills, with the ability to make sound, unbiased judgments in ambiguous situations. A bachelor’s degree in Human Resources, Industrial Relations, or a related field. Experience working in a fast-paced, matrixed, global technology or communications company is a strong plus. HR certification (e.g., SHRM-CP/SCP, PHR/SPHR) is highly desirable. OUR HIRING PROCESS We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel. We believe in a two-way process and encourage you to ask questions throughout the journey. If this role isn't what you're looking for, please explore the other opportunities listed on our career page: https://www.sinch.com/careers/ . No matter who you are, we hope you find an exciting path forward - hopefully with us! Benefits STAY HEALTHY : We offer comprehensive market competitive medical, dental, and vision plans. A variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants. CARE FOR YOURSELF: Take advantage of our free virtual counselling resources through our global Employee Assistance Program. Your mental health is as important as your physical health. SECURE YOUR FUTURE: Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants. TAKE A BREAK: Enjoy a generous paid time off program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation. PUT FAMILY FIRST: We know that families can be built in a variety of ways; therefore, we offer paid parental leave and family planning support. WORK WHEREVER: Our flexible remote work offerings allow you to work wherever you are the most productive and successful. It is what you do, not where you work, that matters. MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice. Salary: The annual starting salary for this position is between $90,000 - $110,000. Factors which may affect starting pay within this range may include geography/ market , skills, education, experience, and other qualifications. This role will be accepting applications until January 16 th at a minimum. Please note that the application timeline may be flexible to accommodate a comprehensive candidate evaluation.